Code of Practice for Accurate Bills
Energy UK has worked with British Gas, EDF Energy, E.ON, RWE npower and ScottishPower to develop the ‘Code of practice for accurate bills’ or ‘billing code’.
The billing code only applies to domestic customers.
The billing code scenarios are a collection of frequently asked questions which many customers have about their energy bills and the billing code. We have developed the scenarios with input from the billing code members and are designed to explain the specific areas of the billing code.
A back bill is a ‘catch-up’ bill sent to you by your gas or electricity supplier when you haven’t been correctly charged for your energy use (for periods of 12 months or more). If your supplier is at fault and has not sent you an accurate bill, that they should have sent you, they will not ask you to pay any extra for energy you used (and which you did not receive an accurate bill for) more than one year before they issued the bill.
The back billing scenarios document has been developed with input from suppliers to reflect the principles which all of the major energy suppliers follow relating to back billing.
- Code of Practice for Accurate Bills (300KB)
- Billing code scenarios (PDF 325KB)
- Back Billing for Domestic Customers (PDF 400KB)
- Back billing: a guide for domestic energy consumers (PDF 880KB)