The voice of the energy industry

Help with your energy bills

Energy companies provide a huge amount of help and support for vulnerable customers, especially the elderly and those on key benefits.

They do this through schemes that offer free cavity wall and loft insulation, by giving access to trust funds and a priority register for people with disabilities. Under the Warm Homes Discount initiative, energy companies will spend around £1.1billion over four years to help their most vulnerable customers.

In 2004 the six leading energy companies signed up to a voluntary scheme called the Disconnection Safety Net. This scheme makes sure that no vulnerable customer is deliberately cut off, even if they can't pay their bill. Find out more information about disconnection.

Anyone who is worried about paying their bill or managing their energy use should contact their energy company. There is also other help available:

Government schemes

The UK and devolved national governments provide help to customers worried about how they will heat their home when it gets cold.

Current help includes:

  • Winter Fuel Payment - if you have reached the qualifying age you may get help with keeping warm in winter. This can be between £100 and £300 depending on your situation. Find out how to apply for Winter Fuel Payments.  
  • Cold Weather Payments - one-off payments worth £25 for the over 60s and £100 for the over 80s are paid automatically in severe weather conditions. This is when the temperature goes below zero for seven days in a row. Find out more about Cold Weather Payments.
  • Energy Assistance Package (Scotland) - the scheme helps customers cut bills, maximise incomes and improve their home's energy efficiency. For more information see the Energy Assistance Package website.
  • Nest (Wales)  - the scheme gives free help and advice about benefits, making sure customers are on the right fuel tariff, managing money, and schemes across Wales that offer home improvements at no cost or low cost to customers. Find out more about the Nest scheme at their website.
  • Warm Homes Scheme and Warm Homes Plus (Northern Ireland): - £850 grants are available for energy efficiency and heating measures to pensioners, disabled people and low-income home owners claiming certain benefits. The scheme gives grants of up to £4,300 for pensioners and low-income households claiming certain benefits to help with the costs of installing new heating systems. Find out more about the scheme at the Warm Homes Scheme website.
  • Warm Home Discount: In April 2011 the Government introduced a new scheme that will be funded by energy companies, called the Warm Home Discount. It is aimed towards pensioners and vulnerable customers, and provides an automatic discount off their energy bill. Find out more about the Warm Home Discount Scheme.

Other schemes that can help

My Money Steps is an online debt advice service run by National Debtline providing free independent, confidential advice 24 hours a day. Find out more about My Money Steps.





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