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E.ON - Smart Meter Centre

Smart Metering Centre of Excellence - preparing Britain for a smart energy revolution

Smart meters are the next generation of electricity and gas meters. They will bring about the end of estimated bills and give customers and energy companies accurate and up-to-date information on energy being used in the home and across the country.

The Centre allows E.ON to incorporate the feedback from its early smart meter trials into wider plans for the full scale roll out and ensure that customer have the best possible experience throughout the entire process. Rowena Sims is one of E.ON's Smart Advisers who has managed to reduce her own energy bills by 20% since her smart meter was installed.

  • Opened in May 2011, E.ON's Centre of Excellence is a dedicated contact centre supporting their customers with smart meters.
  • Over 35,000 E.ON customers have already had smart meters fitted and the company plans to reach a target of one million installations by the end of March 2014.
  • The 100-strong team, based at the Centre of Excellence near Nottingham, all have smart meters installed in their own homes so are well placed to help customers with queries regarding all aspects of having smart meters fitted.

Smart meters are the next generation of electricity and gas meters. They will bring about the end of estimated bills and give customers and energy companies accurate and up-to-date information on energy being used in the home and across the country.

The Centre allows E.ON to incorporate the feedback from its early smart meter trials into wider plans for the full scale roll out and ensure that customer have the best possible experience throughout the entire process. Rowena Sims is one of E.ON's Smart Advisers who has managed to reduce her own energy bills by 20% since her smart meter was installed.

 

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