The voice of the energy industry

Closed accounts with credit balances

Energy suppliers are committed to providing the best service they can to their business customers. Sometimes, however,  former suppliers can lose touch – usually because a business owner has moved without leaving a new address. When this happens, and when no final meter reading was provided, customers may be owed a small amount of money.

If you think this could have happened to your business please get in touch with your old supplier – they will check and, if you are owed any money – get this back to you as soon as possible.

Further information

Closed accounts with credit balances - voluntary minimum standards for Micro Business customers - March 2015 (PDF 600KB)

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