Smart metering will change our energy industry for the better, that's why Energy UK is leading a number of projects to support the upgrade to smart meters. Our work so far has included:
- Joining with Energywatch (now Consumer Futures) and trade publication Utility Week to persuade Government to authorise the install of smart meters across Britain within 10 years
- Agreeing principles and requirements for working together and decided on the way that smart gas and electricity metering should work
- Creating proposals and options for the way the smart meter programme should be run
- Setting up the Supplier Requirements for Smart Metering project, working on a number of wider industry schemes related to smart metering, and responding to Government consultations.
- Working with the Government’s central smart metering implementation programme to develop best outcomes for smart metering and customers.
Our on-going work includes:
- Developing the scheme on behalf of our members, delivering codes of practice and other agreed commitments
- Contributing to the DECC Smart Metering Programme with development work
- Responding to Ofgem and DECC consultations
Data Guide for Smart Meters
The Data Guide for Smart Meters outlines the key information customers need to know about their rights and choices when they get a smart meter installed. Smart meters can collect energy consumption information, which customers can use to learn more about their energy use.
This guide has been developed and agreed between Energy UK, its members, and Consumer Futures, following customer research. The Guide was published in June 2013. It outlines what data will be collected by energy suppliers, and the choices that consumers have about the amount of information their energy supplier can collect and how the information can be used.
How the smart metering system will work
DECC have published a leaflet that details how the smart metering system will work from late 2015, when a new shared smart metering national infrastructure is in place.
Energy UK good practice guidance for issues found during meter exchange visits
Making sure customers are safe is of paramount importance to energy suppliers. Suppliers often identify potentially unsafe situations when visiting customer’s homes. This document outlines the principles of what suppliers will do for their domestic customers where safety issues are identified during a meter installation visit.
Fitting and operating smart meters
Energy UK aren't involved in the fitting or operation of smart meters. If you have any questions about smart meter fitting or operation, please get in touch with your supplier.
Guidance for Electricity and Gas Installation Customer Facing Issues
Following the publication of its Good Practice Guidance for issues found during meter exchange visits (published in July 2014), Energy UK and the Association of Meter Operators have worked alongside industry experts in developing a comprehensive ‘Guidance for Electricity and Gas Meter Installation Customer Facing Issues’ document. This new document is aimed at providing clear guidance to meter installers on how to act, and the actions they should take when they identify issues with consumer’s gas or electrical equipment or appliances that require corrective action to be taken, either immediately, or at some point in the near future.