Energy UK response to the Ombudsman Service data on complaints
In response to the Ombudsman Service data on complaints, Energy UK said:
"The energy industry serves around 26 million households so mistakes can happen and customers have a right to complain. With household budgets tight and when energy prices have risen, customers are naturally concerned whether their bills are right. New Smart meters, which send accurate readings to the energy company, will put an end to estimated and disputed bills. Suppliers have already made commitments to improve how they deal with complaints and customer service."