The voice of the energy industry

Energy UK's response to Energy Ombudsman first quarter complaint figures

"Most customers have no problems with their energy company, but in an industry serving 27 million, occasionally things do go wrong. If a customer has any concerns relating to their bills, they should contact their provider as soon as they can, and if possible have an up to date meter reading to hand which will ensure their bill is as accurate as possible. Energy companies work very hard to resolve problems and most complaints are fixed within a few working days with no more than a phone call.

“Our members put customer service at the heart of what they do. And now, new rules have come into play, meaning things are more open and clear for customers including: explaining bills so people understand what they are paying; making it easy to switch; ensuring customers are on the right deals; and simplifying tariffs.

"No one wants to see complaints rise, but companies use this information to improve the service they provide. Anyone with a problem needs to contact their supplier first and at Energy UK we are making it easier for customers to find out what to do. Just follow our simple guide at

www.energymadeclear.com/energy-and-you/what-to-do-when-things-go-wrong." 

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