The voice of the energy industry

Energy UK's response to the Which report on customer satisfaction

Responding to the Which? report on customer satisfaction, Energy UK said:

“Major change is already underway in the energy industry and will ensure dealing well with customers is at the heart of what our members do. Companies put a very high value on the relationships they have with their customers and they are working hard to improve the service they provide. However, in any survey there will always be winners and losers with someone at the top and the bottom. Examples of best practice set a bench mark for all companies to meet and, where issues are highlighted, serve as a wake-up call for everyone. Around a million people shopped around for a new energy deal or provider in November and December proving there are good offers out there and that the market is dynamic and working well for consumers.”

Energy UK Small