The voice of the energy industry

Adverse weather - what to do if your power supply is affected

Given the adverse weather conditions hitting large parts of the UK at the moment, it is important to stay safe and know who to contact if you have problems with your energy supply.

If you lose power you should contact your distributor. When calling, make sure that you have a bill to hand as quoting your account number can speed up the process.

If you smell gas or think that you have a gas leak, immediately open all windows and doors and extinguish any naked flames. Then, call the Gas Emergency Services free on 0800 111 999.

Read our guide on how to find out who your distributor is, and how to contact them (PDF 80KB).

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