The voice of the energy industry

Energy companies protect the most vulnerable, says Energy UK

Paying for gas and electricity can be a real concern this time of year. Energy companies have put a number of systems in place to protect the most vulnerable, especially lower income families with children.  The Energy UK Safety Net was set up to vulnerable people do not get cut off, if they are unable to pay their bill.  The scheme includes specific protections for families with young children. It is important for customers to notify their supplier immediately if their situation has changed and they are worried about paying their energy bill.

The Home Heat Helpline is a free, confidential and independent service on 0800 33 66 99 (or from mobiles on 0333 300 3366) for those who are struggling. This well-established helpline was set up by the energy companies over ten years ago and has helped a vast number of households. Friendly advisors are always on hand to make sure callers know all the options available to them. This ranges from tips on how to keep the cold out to guidance on getting money directly off their bills.

Lawrence Slade, chief executive of Energy UK, said:

“Energy companies spend hundreds of millions of pounds every year helping low income and vulnerable households, often going above and beyond their regulated obligations. This includes taking £140 off the bill for eligible energy customers and running trust funds for those struggling.

“The industry-run Home Heat Helpline was specifically set up to help those that need it most. We don’t want people to suffer in silence. Call the helpline on 0800 33 66 99 or 0333 300 3366 today.”

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