Energy UK response to Which? report on customer satisfaction
Responding to the Which? report on customer satisfaction, Energy UK said:
"Customer service is very important for energy suppliers. Companies work hard to get things right and, when things do go wrong, most complaints are dealt with by the end of the next working day. The majority of complaints are about billing and the roll-out of smart meters will improve this.
"There are now 34 suppliers operating in the market and there are deals and services to suit every customer so it pays to shop around. Almost 4 million people switched in 2015 and 338,253 in December showing that it is now quicker and easier for customers to switch."