The voice of the energy industry

Energy UK's statement on credit left behind

Energy UK issued a statement on credit left behind.

Lawrence Slade, chief executive of Energy UK, said:

“Energy companies have traced customers who have left behind credit balances and returned tens of millions of pounds over the past 18 months. It is impossible to give an exact figure for the amount of money currently owed to customers. Companies return money daily and, with around 400,000 households switching every month and more moving house, the figure fluctuates almost on a minute by minute basis.
 
“The important thing is no matter when you moved or switched you simply need to demonstrate you were the bill payer and your former supplier will check and return any money owed. My Energy Credit was designed to raise awareness of the issue and companies have kept their own records of amounts returned.”

 

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