The voice of the energy industry

Energy UK response to uSwitch's survey on billing

In response to uSwitch's release on customers being overcharged as a result of billing errors, Lawrence Slade, chief executive of Energy UK said:

"Energy companies take accurate billing very seriously and where there are problems, the majority are resolved within 24 hours.

“Suppliers are actively working to improve billing for their customers. That is why companies covering 80 per cent of the market have signed up to the Energy UK Billing Code to ensure greater accuracy of bills.

"If any customer is concerned or has a problem with their energy supplier they should speak to their company first.”

Notes to editors

  • The Billing Code, administered by Energy UK, is thorough assessment of suppliers’ policies, procedures and practices using an independent and rigorous audit process.

  • Read the full results of the Billing Code audit for 2014

  • The audit results for 2015 will be published on 14 June 2016.

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