The voice of the energy industry

Home Heat Helpline

Please note that the Home Heat Helpline closed on 30th June 2016.

The Home Heat Helpline advised energy customers concerned about paying their energy bills and keeping warm during the winter. It also gave advice to low-income households in need of heating help and advice.

For information about the Warm Home Discount, please contact your supplier directly or refer to the government website.

For all matters relating to energy supply including energy switching advice, please contact the Citizens Advice Consumer Service on 03454 04 05 06.

For all matters relating to energy efficiency or energy saving advice, please contact:

  • Energy Saving Advice Service on 0300 123 1234 (for England, Wales and Northern Ireland)
  • Home Energy Scotland on 0808 808 2282 (for Scotland)
For debt advice, please contact the National Debtline on 0808 808 4000
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