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Energy UK statement on Ofgem bi-annual survey on complaints

Energy UK has issued a statement following Ofgem publishing its bi-annual survey on how energy suppliers handle complaints.

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Energy UK's response to uSwitch on estimated bills

Following uSwitch's research on estimated bills, Energy UK issued the following statement.

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Energy UK's comment on PM's commitment to ratify the Paris climate deal

Following the Prime Minister’s commitment to ratify the Paris Climate Change Agreement this year at the General Assembly of the United Nations in New York, Energy UK issued the following statement.

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Energy UK comment on Ofgem's proposal to cap prepayment meter warrant charges

Following Ofgem's proposal to cap prepayment meter warrant charges, Energy UK has issued a statement.

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Summer switching in 2016 beats 2015

In recent times more and more customers shop around during the summer season. Over one million people switched electricity supplier between June and August, which is a 27 percent increase compared to the same period last year.

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Energy UK supports the launch of 105

Following the launch of the new three digit number for power cuts by the Energy Networks Association (ENA), Energy UK issued a statement. 

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Energy UK comments on Citizens Advice complaints data

Energy UK has commented on the latest complaints league table published by Citizens Advice. Energy UK said:

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Energy UK updated statement on incorrect reading of gas meters

Following an announcement on incorrect gas metering details, Energy UK has provided an update from its members on the customer accounts involved. Energy UK said:

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Energy UK comment on Hornsea project announcement

Following the announcement of the Horsea project two offshore wind farm receiving development consent. Energy UK said: 

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Energy UK statement on incorrect gas meters

Following the announcement about the incorrect reading of gas metering details, Energy UK said:

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Switching still high despite summer break

Over 300,000 (333,653) people switched electricity supplier in July, which is a record high for July and a 22 per cent increase from July 2015. This brings the total number of electricity switches to over two and a half million (2,658,437) so far in 2016.

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Energy UK comment on Ofgem CMA proposals

Following Ofgem's letter to the Competition and Markets Authority (CMA) detailing its response to the investigation and its implementation proposals, Energy UK has issued a statement. Energy UK said:

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Energy UK’s comment on DEFRA’s update

Following the update on Defra’s proposals to regulate generators, Energy UK said:

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Energy UK comments on Hinkley Point C

Energy UK has today issued a statement following the initial board approval from EDF Energy and then the announcement from the Government of a delay in the decision on Hinkley Point C. 

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Energy UK publishes Safety Net audit results

Following the publication of the Safety Net audit results for 2016, Energy UK issued  the following statement.

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Over two million people switch in 2016

Summer switching reaches new high for June with over 360,000 customers switching. This is a staggering 58 per
cent increase from June 2014.

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Energy UK response to Scottish Government's fuel poverty announcement

Responding to the Scottish Government's announcement that it will miss its fuel poverty target for 2016, Energy UK said:

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Home Heat Helpline closes after a decade of service

Following a comprehensive review of Home Heat Helpline, Energy UK and the energy suppliers who fund the service have decided to close the Helpline effective from 1 July 2016.

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Energy UK comments on fifth carbon budget

In response to the government agreeing the fifth carbon budget, Energy UK said:

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Energy UK's response to the EU referendum result

In response to the EU referendum result, Energy UK said:

“The important message today is people need not worry, the lights will stay on and power and gas will continue to flow to homes and businesses. Energy UK’s members will work to ensure energy remains cost-effective and reliable for customers in the UK.”

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Energy UK response to CMA final remedies

In response to the Competition and Markets Authority's final energy market reforms, Energy UK said:

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Young Energy Professionals Awards 2016 winners announced

The winners of the Young Energy Professionals Awards 2016 were announced at a ceremony in central London on Thursday night. The Awards are an opportunity to recognise the great work young energy professionals undertake throughout the entire industry.

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Better billing for customers

Energy UK has published the Billing Code audit results for 2015, which show improved compliance across the industry. 
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Energy UK response to Which? on gap between tariffs

In response to Which?'s release that claims the gap between average ‘Big Six’ standard tariffs and the cheapest tariff has widened significantly since the CMA started its investigation two years ago, Lawrence Slade, chief executive of Energy UK said:

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Energy UK response to uSwitch's survey on billing

In response to uSwitch's release on customers being overcharged as a result of billing errors, Lawrence Slade, chief executive of Energy UK said:

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Two million customers switch in 2016

Over 350,000 customers switched energy supplier last month which is a striking 47 per cent increase from May last year. This brings the total number of switches to nearly two million so far in 2016.

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Energy UK's statement on credit left behind

Energy UK issued a statement on credit left behind.

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Energy UK's statement on credit and debit

Following uSwitch's news release on the amount of money suppliers owe to customers following this year’s mild winter, Energy UK issued a statement.

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Energy UK response to ICIS Power Index Q1

ICIS published its Power Index Q1 analysis. In response Energy UK said:

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Water and energy companies join forces to help vulnerable customers


Joint release with Energy UK and Energy Networks Association

Customers who need extra help will, from April, get a more streamlined service from water and energy companies making it easier to get help and stay safe at home.

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