Results for: smart meter
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News / 14 Jun 2023
Energy UK responds to the National Audit Office’s Smart Meter progress report
Responding to the National Audit Office progress report on smart meters, Daisy Cross, Head of Future Retail Markets, commented: “The report shows how far industry has come in addressing many of the issues previously impacting the smart rollout – in addition to tackling other unforeseen challenges like the pandemic and the cost-of-living crisis. “The NAO… Read more
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Publication / 23 Sep 2021
Energy UK response to BEIS Consultation on maximising non-domestic smart meter consumer benefits, improving the data offer and enabling innovation
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Publication / 7 May 2021
Smart meter data guide – May 2021
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News / 18 Sep 2020
Energy UK comments on proposed smart metering modifications
Commenting on proposed smart metering modifications in relation to the role of networks, Energy UK’s Chief Executive, Emma Pinchbeck said: “Given their critical role in enabling us to continue the transition to net zero at lowest cost to consumers, Energy UK continues to strongly support both the roll out of smart meters across the UK and… Read more
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Publication / 26 Jun 2020
Energy UK response to reviewing smart metering costs in the default tariff cap: May 2020 statutory consultation
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News / 12 Mar 2020
Energy UK responds to BEIS Q4 2019 statistics on smart meter installations
In response to the publication of Q4 2019 Smart Meter Statistics in Great Britain, Energy UK’s interim chief executive, Audrey Gallacher said: “Smart meters are the new generation of gas and electricity meters and they are revolutionising our energy system. They are an essential national infrastructure upgrade delivering benefits for customers, the environment and our economy… Read more
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Publication / 14 Dec 2022
Energy UK briefing: Pre-payment meters
Key Points Protecting from self-disconnection and self-rationing Energy UK’s Vulnerability Commitment Appendix Why do suppliers use PPMs? 15% of electricity and of 14% gas domestic customers use prepayment meters (PPMs) to pay for their household energy/electricity/gas (latest data Ofgem 2019). What benefit is a PPM to households? PPM users pay for their energy in advance.… Read more
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Publication / 28 Jul 2022
The Smart Way to Net Zero – learning from smart as we roll out other low carbon technologies
The first Energy Bill since 2013 – setting out the Government’s provisional framework for delivering a cleaner, affordable and secure energy system – was published this month against a backdrop of homes and businesses feeling the profound impacts of the gas crisis feeding through to their bills. It’s no surprise then that we are seeing… Read more
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News / 11 Feb 2022
Smart way to support vulnerable customers
A new guide published today by Energy UK highlights how suppliers are using smart prepayment meters (PPMs) to identify when vulnerable customers may need extra support. As part of the industry’s ongoing Vulnerability Commitment, Energy UK has been working with suppliers to produce practical examples of how they can identify and help customers who… Read more
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Publication / 9 Nov 2021
We can’t reach Net Zero without being Smart
Ahead of chairing Wednesday’s panel session at COP26 – hosted at Energy UK & Renewable UK’s Energy Transition Hub – our Head of Smart Metering, Daisy Cross explains why we can’t let smart meters become a missing piece in the Net Zero puzzle It wouldn’t be an original statement to say that the eyes of… Read more
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News / 15 Apr 2021
How EV charging can Get Smart
A new report, published today by Energy UK, assesses the future options for enabling Electric Vehicle (EV) owners to benefit from smart charging. Smart charging will play a vital part in the roll out of EVs with the Government looking to end the sale of diesel and petrol-powered vehicles by 2030. Smart charging will mean… Read more
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Publication / 15 Mar 2021
Why we need to Get Smart to reach Net Zero
In a recent speech, newly appointed COP26 president -and former Business Secretary -Alok Sharma MP highlighted the critical role governments play in raising awareness of – and generating support for – measures that are needed to tackle climate change. Meeting the 2050 Net Zero target rests not on any single action, but on a countless… Read more
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Vulnerability Commitment Good Practice guide 2023
Vulnerability Commitment The third Vulnerability Commitment Good Practice report, showcases how energy suppliers have used innovation and data to help support customers in vulnerable circumstances. The Vulnerability Commitment was launched by Energy UK in 2020 as a voluntary industry initiative signed by 13 suppliers, covering more than 90% of the UK domestic retail market. Signatories… Read more
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Small business,big impact
Small business,big impact Enabling SME energy customers to decarbonise their demand Executive summary The increase in international wholesale gas prices has seen businesses face unexpectedly high energy bills throughout 2022 and 2023. As financial support for businesses provided by the UK Government’s Energy Bill Relief Scheme is withdrawn, and against the backdrop of higher than… Read more
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News / 2 Nov 2023
Small Businesses need support to make a big impact
A new report from Energy UK, published today, calls for further advice and support for small and medium enterprises (SMEs) looking to reduce their energy costs by improving their energy efficiency and taking advantage of low-carbon technologies. The report titled ‘Small Business, Big Impact’ addresses the barriers faced by SMEs hoping to invest in decarbonising… Read more
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News / 30 Oct 2023
Energy UK supports the reintroduction of the Demand Flexibility Service
Responding to the reintroduction of National Grid ESO’s Demand Flexibility Service, Naomi Baker, Senior Policy Manager at Energy UK, said: “Energy UK welcomes back National Grid ESO’s Demand Flexibility Service (DFS) to support system margins this winter. Last year 1.6 million households and businesses with smart meters participated, shifting demand and saving over 3,300MWh of… Read more
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Publication / 30 Oct 2023
Energy UK explains: The Demand Flexibility Service
What is the Demand Flexibility Service? How can customers take part? What will customers get paid for? Overview of the service The significance of the service: world-first innovation from the UK You can find out more about the service and why the ESO National Grid has developed it at its DFS webpage here.
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Publication / 18 Oct 2023
Power to the People
Power to the People: Engagement Matters Everyone uses energy. It underpins the health and wellbeing of our nation, helping people to stay warm, safe, and comfortable. It powers our homes, schools, hospitals and businesses and drives our economy. It’s how we stay connected, both physically and virtually. The UK has led the world when it… Read more
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Energy Matters: People, Power, Prosperity
A proposal for partnership to unlock investment, transform the economy and deliver change. This is a text-only version of the report for people with additional accessibility needs. A designed PDF of the report can be found here. We try to ensure our materials are as accessible as possible. If you require another format, please get… Read more
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Publication / 12 Oct 2023
The Winter 2023 Voluntary Debt Commitment
Background With household energy costs still almost double pre-crisis levels, and significant inflationary and interest rate pressures on their essential outgoings, customers’ energy debt is going to continue rising quickly. Citizens Advice estimates UK households are behind on bills by £22 billion but warns that the number could be much higher, with energy debts and… Read more
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Publication / 13 Jul 2023
The Role of Cross Border Trading with Energy Security and Net Zero
Cross border trading – Electricity interconnectors and Offshore Hybrid Assets In simple terms, cross border trading allows the international trade of electricity from one electricity grid to another. Since 1986, Great Britain and Europe have shared electricity across their borders though high-voltage cables called electricity interconnectors. This sees electricity flowing to the market that has… Read more
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News / 24 Apr 2023
Energy UK CEO Emma Pinchbeck’s speech at Ofgem Vulnerability Summit
On 24 April, Ofgem hosted the 2023 Vulnerability Summit. Our CEO, Emma Pinchbeck, was invited to speak and give an industry perspective on the challenges facing the energy sector and provide insight into how best to support vulnerable consumers. Below is a full transcript of her speech. I’ve been asked to talk about the wider… Read more
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Information for businesses
Insights This page contains information for businesses (non-domestic customers). Information for customers around domestic supply can be found here. Businesses of all sizes have been affected by high energy bills, driven by volatility in the international price of gas. Regulation differs between non-domestic (business) customers and domestic customers (households). Unlike domestic contracts, business contracts vary… Read more
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Additional support for customers
Information for customers The unprecedented cost of gas due to the global energy crisis has pushed prices up for customers and increased the pressure on energy retail suppliers. We need a sustainable retail market which is vital to provide this essential service at the lowest cost. Since August 2021, 30 suppliers have exited the market,… Read more