Results for: smart meter
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News / 30 Jan 2026
Energy UK responds to new smart meter standards
Responding to Ofgem’s decision on smart meter guaranteed standards of performance, Energy UK’s Deputy Director, Policy (Customers), Ned Hammond said: “Smart meters are an essential part of the current and future energy system. Through real-time measurement, they allow customers to monitor their energy usage and see where they can make savings. Time-of-use tariffs can also help customers reduce bills, one of the many benefits from… Read more
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News / 8 Aug 2025
Energy UK responds to smart meter standards
Responding to Ofgem’s proposed new standards around smart meter installation and maintenance, Energy UK’s chief executive, Dhara Vyas said: “We know that the vast majority of smart meters work well with high levels of customer satisfaction resulting from accurate, real-time measurement of their energy use, automatic readings and the chance to save money with time-of-use… Read more
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News / 28 Mar 2025
Energy UK responds to Ofgem proposals on smart meter standards
Commenting on Ofgem’s proposals for new service standards around installation and maintenance of smart meters, Energy UK’s Deputy Director, Policy (Customers), Ned Hammond said: “Smart meters play an essential part in the current – and future – energy system, helping the country make the best use of its resources by providing accurate real-time measurement… Read more
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Publication / 14 Nov 2024
Energy UK Explains: smart meters
Key points Why switch to a smart meter? Metering has become one of the last analogue services in the digital world. With so much nowadays being digital, energy still has some way to catch up. Smart meters are changing that, and bringing energy monitoring into the digital age. In fact, the adoption of smart and… Read more
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News / 14 Jun 2023
Energy UK responds to the National Audit Office’s Smart Meter progress report
Responding to the National Audit Office progress report on smart meters, Daisy Cross, Head of Future Retail Markets, commented: “The report shows how far industry has come in addressing many of the issues previously impacting the smart rollout – in addition to tackling other unforeseen challenges like the pandemic and the cost-of-living crisis. “The NAO… Read more
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Publication / 7 May 2021
Smart meter data guide – May 2021
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News / 18 Sep 2020
Energy UK comments on proposed smart metering modifications
Commenting on proposed smart metering modifications in relation to the role of networks, Energy UK’s Chief Executive, Emma Pinchbeck said: “Given their critical role in enabling us to continue the transition to net zero at lowest cost to consumers, Energy UK continues to strongly support both the roll out of smart meters across the UK and… Read more
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News / 12 Mar 2020
Energy UK responds to BEIS Q4 2019 statistics on smart meter installations
In response to the publication of Q4 2019 Smart Meter Statistics in Great Britain, Energy UK’s interim chief executive, Audrey Gallacher said: “Smart meters are the new generation of gas and electricity meters and they are revolutionising our energy system. They are an essential national infrastructure upgrade delivering benefits for customers, the environment and our economy… Read more
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News / 3 Nov 2025
RTS customers urged to book meter replacement ahead of winter
With winter fast approaching, over 156,000 British households and businesses with Radio Teleswitch Service (RTS) meters could be at risk of losing control of their heating and hot water if they do not get them replaced. Customers with RTS meters are being urged to get in touch with their energy supplier – or respond to any contact – as soon as possible to arrange a meter replacement. This will ensure that their heating and hot water continue to… Read more
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News / 1 Sep 2025
Smart Data, Smarter Switching
The Energy Switch Guarantee (ESG) has today published its good practice guide for 2024-25, showing how energy suppliers are using smart data to make switching even smoother for customers. In addition, the ESG has welcomed Ecotricity as its latest supplier member to commit to simple, speedy and safe switching, meaning it now covers nearly 95% of… Read more
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News / 20 Aug 2025
180,000 RTS customers urged to act now over meter replacement
180,000 customers with Radio Teleswitch Service (RTS) meters are being urged to accept the offer of a meter replacement from their energy supplier as the managed phaseout of the ageing technology continues. Since January, over a quarter of a million RTS meters have been replaced in homes and businesses across Great Britain. There are 215,000… Read more
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Publication / 8 Jan 2024
Energy UK Explains: The role of prepayment meters and protections for customers
Key Points Why do PPMs exist? Protections in place for PPM customers Dealing with debt in the energy retail sector Looking ahead Recent changes to PPM policy [1] Energy Price Cap: Additional debt costs review consultation, Ofgem (2023)
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Publication / 14 Dec 2022
Energy UK briefing: Pre-payment meters
Key Points Protecting from self-disconnection and self-rationing Energy UK’s Vulnerability Commitment Appendix Why do suppliers use PPMs? 15% of electricity and of 14% gas domestic customers use prepayment meters (PPMs) to pay for their household energy/electricity/gas (latest data Ofgem 2019). What benefit is a PPM to households? PPM users pay for their energy in advance.… Read more
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Publication / 28 Jul 2022
The Smart Way to Net Zero – learning from smart as we roll out other low carbon technologies
The first Energy Bill since 2013 – setting out the Government’s provisional framework for delivering a cleaner, affordable and secure energy system – was published this month against a backdrop of homes and businesses feeling the profound impacts of the gas crisis feeding through to their bills. It’s no surprise then that we are seeing… Read more
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News / 11 Feb 2022
Smart way to support vulnerable customers
A new guide published today by Energy UK highlights how suppliers are using smart prepayment meters (PPMs) to identify when vulnerable customers may need extra support. As part of the industry’s ongoing Vulnerability Commitment, Energy UK has been working with suppliers to produce practical examples of how they can identify and help customers who… Read more
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Publication / 9 Nov 2021
We can’t reach Net Zero without being Smart
Ahead of chairing Wednesday’s panel session at COP26 – hosted at Energy UK & Renewable UK’s Energy Transition Hub – our Head of Smart Metering, Daisy Cross explains why we can’t let smart meters become a missing piece in the Net Zero puzzle It wouldn’t be an original statement to say that the eyes of… Read more
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News / 15 Apr 2021
How EV charging can Get Smart
A new report, published today by Energy UK, assesses the future options for enabling Electric Vehicle (EV) owners to benefit from smart charging. Smart charging will play a vital part in the roll out of EVs with the Government looking to end the sale of diesel and petrol-powered vehicles by 2030. Smart charging will mean… Read more
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Publication / 15 Mar 2021
Why we need to Get Smart to reach Net Zero
In a recent speech, newly appointed COP26 president -and former Business Secretary -Alok Sharma MP highlighted the critical role governments play in raising awareness of – and generating support for – measures that are needed to tackle climate change. Meeting the 2050 Net Zero target rests not on any single action, but on a countless… Read more
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Publication / 11 Feb 2026
The Growth and Skills Levy
The transition from the Apprenticeship Levy into the Growth and Skills Levy will be the greatest overhaul to the apprenticeship system in nearly a decade. Apprenticeships are not exclusive to the energy sector, but they are central to the projected increase in the clean energy workforce over the coming years.[1] Greater alignment with industry needs… Read more
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Publication / 9 Feb 2026
Emma Slater
In 2025 Energy UK showcased a range of apprentices as they took their first steps into the energy industry. One year on, we caught up with the same people to find out how their apprenticeship has helped to progress their new careers. A year has passed since you last updated us on your apprenticeship, what… Read more
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Publication / 9 Feb 2026
How apprenticeships are driving the energy transition
9 February 2026 The energy sector is going through a huge transformation, not just in the innovation required to modernise and future-proof the system, but also in the size of the workforce needed to deliver this change. In its Clean Energy Jobs Plan, the government has said the total industry workforce needs to double by… Read more
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Publication / 4 Feb 2026
Transforming energy together
20 years of delivering on the industry’s biggest challenges Engage Consulting might be a new member of Energy UK, but our history of collaboration on energy market issues with a high customer impact spans two decades. Lead Consultant Haz Elmamoun looks back on at the major industry milestones Engage jointly delivered with Energy UK on behalf of the industry and its customers. A… Read more
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Publication / 30 Jan 2026
Annual Report 2025
In 2025 we worked closely across the membership and governments, parliamentarians, regulators, charities and consumer groups to support the industry, people and the country. We have played a key role in numerous events in the year following a General Election, and continued to position Energy UK and the sector as a positive voice for change… Read more
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News / 25 Nov 2025
Report highlights latest supplier efforts to protect customers in vulnerable circumstances
Energy UK has today published its 2025 Vulnerability Commitment Good Practice Guide highlighting the various ways in which suppliers have worked over the past year to improve support for customers in vulnerable circumstances. The Commitment, now in its fifth year, is a voluntary initiative with 13 supplier signatories that together cover more than 95% of the domestic… Read more