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Information for businesses

This page contains information for businesses (non-domestic customers). Information for customers around domestic supply can be found here.

Businesses of all sizes have been affected by high energy bills, driven by volatility in the international price of gas.

Regulation differs between non-domestic (business) customers and domestic customers (households). Unlike domestic contracts, business contracts vary depending on the contract length, risk profile of a business and usage pattern.

Government business support schemes are available in the UK including financial support to reduce energy bills as well as incentives and grants for energy efficiency measures and clean, onsite generation which can lower energy bills.

How the non-domestic market works

Government support for businesses’ energy bills

  • Energy Bills Discount Scheme (EBDS)

    The EBDS is a government energy bills support scheme for businesses that started on 1 April 2023 and will run until 31 March 2024. This scheme provides a discount on wholesale gas and electricity prices for all non-domestic consumers follows the Energy Bill Relief Scheme (EBRS) which supported the non-domestic sector from 1 October 2022 to 31 March 2023. Those supported by the EBDS include public sector organisations, voluntary sector organisations like charities, and businesses. The amount of energy bill support under the EBDS has been capped by the Government at £5.5 billion based on estimated volumes.

Ways businesses can reduce bills

Energy Efficiency

Onsite generation

  • Investing in onsite generation also reduces bills, and can provide extra income for businesses.
    • The Smart Export Guarantee Scheme pays businesses for electricity produced and exported to the grid. It is available to small scale low carbon generators (onshore wind and solar up to 5MW, Micro CHP up to 50kW and Anaerobic Digestion)
    • The YouGen website can help find installers for renewable energy generation
Aerial view of solar panels on factory roof. Blue shiny solar photo voltaic panels system product

Air conditioning heat pump outdoor unit against brick wall

Upgrading heating

  • Gas heating can be expensive and businesses may be able to save by switching to other forms of heating.
  • Through the Boiler Upgrade Scheme, £450 million of grant funding is available over three years from 2022 to 2025. Acting on behalf of property owners, installers can apply for:
    • £5000 off the cost and installation of an air source heat pump
    • £5000 off the cost and installation of a biomass boiler
    • £6000 off the cost and installation of a ground source heat pump, including water source heat pumps

Seeking further help

  • Businesses should contact their supplier if they are struggling to pay to make them aware of their situation. Suppliers can advise on where extra support may be available, and may be able to offer payment plans but this is agreed on a case by case basis
  • The Business Debtline is a free, confidential debt advice service for the self-employed and small businesses. You can access Business Debtline by phone, webchat, or get advice through the website
  • Businesses may also be able to cut costs by switching supplier where they can.
  • Businesses should try to read their meters at least once every year and give the readings to their supplier so that they are only billed for the energy used rather than getting estimated bills.
  • Smart meters or Automated Meter Reading (AMR) devices are available to some customers and automatically send meter readings to the energy supplier.
Business Debtline

Support where there is no resolution with the supplier