Back billing ...
... they would be back-billed for the time covering the incorrect meter readings.
...
Energy UK launches Vulnerability Commitment
... where appropriate
Seeking feedback from customers on whether billing communications are understandable and implementing improvements where necessary.
Regular customer research to ensure approach ...
International Fraud Awareness Week: How to protect yourself from fraud
... supply and you are unsure if it is genuinely from your supplier, hang up and call your supplier back using an advertised customer service number.
Energy UK will be sharing messages and a new video ...
Energy UK announces the latest Billing Code audit results
... & statements, payments & refunds and back billing.
Following an independent audit by PwC, today’s Billing Code results have seen one supplier attain the highest ‘Gold’ award, meaning that they are ...
Energy UK responds to Ofgem back-billing announcement ...
Responding to Ofgem’s announcement of a ban on back-billing for energy used more than 12 months ago, Lawrence Slade, chief executive of Energy UK said:
"Energy companies take accurate billing ver ...
Billing accuracy improves for millions of customers
... payment and refunds and back billing.
Tina Tietjen, Independent Chair of the Billing Code said:
“This year has been a fantastic year for the Code. As well as gaining a new member, we’ve seen ...
Energy is getting smarter
... at its foundation stage with over one million meters installed out of a total of 53 million devices. Customers’ feedback on the roll-out has been overwhelmingly positive with 84% recommending smart meters ...
Being transparent - The Billing Code
... rigorously audited on an annual basis against five commitment areas – switching, meter readings, energy bills and statements, payments and refunds, and the 12-month back billing rule (where the supplier ...
RSVP - Back Billing clinic - accept ...
Thank you for registering to attend the Back Billing clinic. We are delighted that you're able to join us for the event and look forward to seeing you there.
Together with the Ombudsman, Energy UK ...
What happens if my electricity meter behaves unexpectedly?
... bill
In addition, suppliers will adopt the back billing for instances of any unbilled energy greater than 12 months old. For more information, please see the Billing Code Scenarios (PDF 350KB).
Ofgem ...
Code of Practice for Accurate Bills
...
As of 1 May 2018, the 12 month back-billing rule, where a supplier is at fault (previously clause 5) has become a supplier license condition and is therefore no longer apart of the billing code. Energy ...
Back-billing ...
Gas and electricity suppliers know that energy bills going back months or even years, known as back-bills, can be a concern for customers.
Back-billing commitments
Both the customer and the supplier ...
Micro business
... of the companies supplying energy to small businesses, have produced two guides to help micro business customers. The first sets out how micro businesses can avoid back-billing, and the second explains ...
Energy UK comments on new business rules for reforming the energy market
... protection, whether they are households or businesses. We agree that this is paramount and the micro-business voluntary standards for back-billing is an example of this. These standards (which any supplier ...
Energy industry underlines billing commitments
Energy UK is promoting industry's commitments to customers on back-billing, for energy used many months or years previously.
An event is being held today - attended by a range of energy suppliers, ...