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AFRY

... of infrastructure, industry and energy, operating across the world to create sustainable solutions for future generations.  ...

Annual Energy Statement ...

In 2010 the Tory - Lib Dem coalition government made the first Annual Energy Statement on its policies and plans for energy and climate change in the UK. As the title suggests the Statement now happens ...

Annual Statements

Annual Statements contain all the information you need to switch energy supplier, such as the name of your current tariff, how you pay for your energy (i.e. by direct debit, on receiving the bill, etc) ...

Arrears

Arrears is a way of describing debt. If you are in arrears to your energy company it means you have missed one or more payments. If you are in arrears it is important to contact your energy company as ...

axpo

We are the UK subsidiary of Axpo, the Swiss energy group. Axpo is an electricity producer, supplier and trader and is active in more than 30 countries. Our product offering in the UK includes: Bespoke ...

Back billing

This is where payments are collected for energy that has been used but not previously billed. For example, if a customer accidentally gave meter readings that were too low, once the mistake was discovered ...

Base load

The base load is the minimum amount of power needed to meet the minimum expected demands of the country. Base load is mentioned when talking about renewable energy, because lots of types of renewable ...

BES Utilities

BES Utilities brings together our electricity and gas supply businesses (BES Commercial Electricity Ltd and Business Energy Solutions Ltd respectively).  The company was formed in 2002 and we are a totally ...

Billing Code

The Code of Practice for Accurate Bills sets out what domestic customers can expect from their energy company. This includes: clear, accurate, useful and timely bills and statements support and advice ...

British Gas

British Gas is the nation’s largest energy provider. We look after our customers' worlds everyday by providing value for money, dedicated customer service, innovative energy solutions and the highest ...

Brockwell Energy ...

Brockwell energy was created from the aggregation of the energy interests of Hargreaves Services plc. Brockwell is developing a portfolio of energy projects including two Energy-from Waste plants in Scotland, ...

Buglass Energy Advisory ...

Buglass Energy Advisory provides strategic, commercial and financing advice to electricity sector investors, helping clients develop growth plans and realise projects. We add value to clients’ decision-making ...

Calon Energy ...

Calon Energy is a relatively new entrant to the energy sector. Headed by Chief Executive, Kevin McCullough, the company has three gas fired power stations – Baglan Bay in Port Talbot, Sutton Bridge ...

Calorific value

Calorific value is a measure of how much energy is released when gas is burnt.  ...

Calvin Asset Management

Calvin Capital is a leading owner and manager of essential energy infrastructure assets committed to aiding the global effort to reduce carbon emissions through the development, implementation and funding ...

Capped

A capped energy tariff guarantees that the price you pay per unit - or kilowatt hour (kWh) - of electricity or gas won't rise above a certain level for a fixed period. This does not cap your total bill ...

Carbon Dioxide (CO2)

Carbon dioxide (CO2) is a greenhouse gas. It is emitted naturally through natural sources as well as man-made processes like producing energy. Activities like the burning of coal, gas and oil release ...

Carbon Emissions Reduction Target (CERT)

Under CERT, energy companies in Britain are required to cut 185 million tonnes of carbon dioxide emissions from homes. Since CERT was set up, energy companies have insulated 1.5 million cavity walls and ...

Carron Energy ...

We are a private company which was formed in 2003 to take advantage of the then numerous distressed power assets in the UK. Our Company has experience across all aspects of the energy sector having owned ...

Centrica Energy ...

We are an energy service company, supplying energy to our residential and business customers is central to Centrica. We have a distinctive and leading Services capability through our team of 12,000 engineers ...

CGI

... 30 years, with 3,000 consultants worldwide delivering innovative solutions to our clients’ most complex business challenges. In the UK, CGI has been at the heart of every major change in the energy market ...

Chubu Electric Power Co

Chubu Electric Power Co. Inc. is Japan's third-largest electric power company in power generation capacity, electric energy sold, operating revenues, and total assets. Chubu Electric Power serves ...

Coal

... energy source because it takes millions of years to form. The energy we get from coal today comes from the energy that plants absorbed from the sun millions of years ago. When plants die, this energy is ...

Data Communications Company (DCC)

Data Communications Company (DCC) will be a service used by all smart meters in the UK, which will allow energy data to be passed between customers' energy companies and authorised third parties (like ...

Deloitte

Associate member Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients across multiple industries. In the energy sector, they provide support to generators, ...

Department of Energy and Climate Change (DECC) ...

The Department of Energy and Climate Change (DECC) is a Government department set up to take over some of the functions of the Department for Business, Enterprise and Regulatory Reform (energy) and Department ...

Direct Debit

This is where a set amount is taken from your bank account every month. The amount is based on meter readings given by you or taken by your energy company, or estimated by your energy company. This allows ...

Disconnection

This is when a customer is disconnected from their gas or electricity supply. This can be through self-disconnection, where a customer allows their prepayment credit to run out, or when an energy company ...

Disconnection Safety Net

In 2004 the six leading energy companies signed up to a voluntary scheme called the Disconnection Safety Net. This scheme makes sure that no vulnerable customer is deliberately cut off, even if they can' ...

Discounts

A discount is a saving. For example where a customer's energy bill is discounted - this might be because they pay by direct debit, because they take two fuels from the same supplier or because they receiv ...

DNV GL

... our 16,000 professionals are dedicated to helping our customers in the maritime, oil & gas, energy and other industries to make the world safer, smarter and greener.  ...

Downstream

"Downstream" refers to the side of the energy industry which supplies gas and electricity to homes and businesses.  ...

Drax Group (Drax Power)

Drax Group plc is an innovative energy company that owns and operates the UK’s largest power station in Selby, North Yorkshire, typically providing some 8% of the UK’s electricity. A vital strategic asset, ...

Dual fuel

Where a customer buys their gas and electricity from one company. This is usually the cheapest way to buy your gas and electricity as most energy companies offer a discount to dual fuel customers.  ...

E

E is a British owned domestic energy supplier based in Birmingham. We ensure everything is simple and straightforward for our customers. Our focus is on keeping costs down so that our customers pay ...

Economy 10

This is an energy tariff that gives customers 10 off-peak hours of electricity every day. Off peak is usually during the night time. A special type of meter is needed in the property for this tariff. ...

Economy 7

This is an energy tariff that gives customers 7 off-peak hours of electricity every day. Off peak is usually during the night time. A special type of meter is needed in the property for this tariff. This ...

Ecotricity

Ecotricity was founded in 1995 as the world's first green energy company and now supplies around 160,000 customers across the UK from a growing fleet of wind and sun parks. Ecotricity is a 'not-for¬ ...

EDF Energy ...

EDF Energy is one of the UK’s largest energy companies and the largest producer of low-carbon electricity, producing around one-fifth of the nation's electricity from its nuclear power stations, wind ...

Electricity Supply Board (ESB)

... energy efficiency and helping you save money. We maintain Ireland's electricity network, manage its network infrastructure and operate ESB's electricity meters. We are an international energy company investi ...

Electroroute

ElectroRoute was established in 2011.  Since then, our mission has been to bring our pioneering spirit and precision analysis to the liberalised energy markets in Ireland, the UK, and continental Europe.  ...

Energy Assistance Package ...

The Energy Assistance Package is a Scottish Governement scheme that helps customers cut bills, maximise incomes and improve their home's energy efficiency. Find out more about the Energy Assistance Package ...

Energy Company Obligation (ECO) ...

A government proposal to create a new obligation on energy companies from the end of 2012. Vulnerable households on low incomes, as well as those in properties that are more difficult to treat, will be ...

Energy efficiency ...

A change in the way energy is used to cut waste and lower energy use. For example, insulation in buildings cutting demand from heat, or increasing the efficiency of appliances so they use less energy. ...

Energy Efficiency Commitment (EEC) ...

The Energy Efficiency Commitment ran from 2002 to 2008. The programme meant that energy companies were given targets by the Government to help their customers make energy saving improvements in their ...

Energy Helpline ...

energyhelpline.com is an independent price comparison service which provides customers with fast, free and friendly advice on their best gas and electricity deal.  Every month we help thousands of households ...

Energy Switch ...

The Energy Switch Guarantee is a commitment that promises a speedy and safe switch from one energy provider to another. So you won’t need to worry about a thing.    ...

Testing times for energy companies ...

Energy companies and other industries are now taking part in workplace COVID-19 testing schemes which – following calls from Energy UK on behalf of its members – were expanded to include the option for ...

Energy Hustings - Scottish Parliament Election 2021 ...

... recovery. At this online hustings event we will explore how each of Scotland’s political parties will seek to ensure that our future energy system is low-carbon, and their respective positions on energy ...

Switching back on the March

650,000 customers switched electricity supplier in March – the second highest number ever recorded by Energy UK’s monthly figures. After a relatively slow start to the year, the figure for last month ...

How EV charging can Get Smart

A new report, published today by Energy UK, assesses the future options for enabling Electric Vehicle (EV) owners to benefit from smart charging. Smart charging will play a vital part in the roll ...

Working together to keep everyone safe

Energy UK and Energy Networks Association members and the industry trade unions are encouraging people to remain focused, keep colleagues and customers safe, and ensure there is no room for complacency ...

Energy UK publishes Scottish Election manifesto ...

Energy UK and the Scottish energy industry have today published their own manifesto ahead of the Parliamentary elections on Thursday May 6th. With 2021 set to be a crucial year for Scotland - and ...

Energy UK responds to EAC's energy efficiency report ...

Responding to the Environmental Audit Committee’s report on energy efficiency, Energy UK chief executive Emma Pinchbeck said: “As this report underlines, the UK’s legal Net Zero target is not deliverable ...

Emma Pinchbeck and Adrian Letts

'Energy UK in Conversation with... Adrian Letts' sees Emma Pinchbeck, Energy UK's chief executive discuss the green recovery, flexibility, consumer engagement and more with OVO Energy's ...

February figures find 460,000 switching

Energy UK’s latest electricity switching figures show nearly 460,000 (457,447) customers moved to a new supplier in February. The figure represents an 18% decrease compared with February 2020 when ...

Why we need to Get Smart to reach Net Zero

... from governments, individuals and businesses alike. A monumental effort from government and industry is of course needed, but in order to succeed, it requires us all, as individual energy customers, to ...

International Women's Day 2021

The energy industry is changing rapidly.  We are in the middle of an exciting transition and as we decarbonise our economy, we’ll need an increasingly diverse workforce, not only to ensure we look more ...

Energy UK responds to the 2021 Budget ...

Responding to the 2021 Budget, Energy UK’s chief executive, Emma Pinchbeck said: “We need to unleash billions of pounds of capital investment to drive decarbonisation, so we welcome the creation ...

Energy Switch Guarantee announces Matthew Cole as new chair ...

Matthew Cole has been appointed as the new independent chair of the Energy Switch Guarantee (ESG). The ESG – a voluntary industry initiative launched by Energy UK in 2016 – aims to ensure switching ...

Suppliers Performance

The aim of the Energy Switch Guarantee (ESG) is to increase consumer confidence in switching, and to improve the speed and the ease of the switching process. It is in the interests of signatories and consumers ...

Compliance Decisions

... representative from Energy UK and a senior representative from Citizens Advice. The Committee is responsible for deciding whether or not the Signatory is in breach of the Guarantee and approving the most ...

First switching figures of 2021 published

Energy UK’s latest electricity switching figures show that over 370,000 (374,350) customers moved to a new supplier in January. The figure represents a 16% decrease compared with January 2020 when ...

Switching with the ESG is simple, speedy and safe

... So let’s put that right! Back in 2016, Energy UK launched the Energy Switch Guarantee (ESG), an industry initiative aimed at making the switching process speedy, simple and safe for consumers while ...

Energy UK comments on the Fuel Poverty Strategy ...

In response to the Fuel Poverty Strategy, Daniel Alchin, Energy UK's deputy director for retail said:  “Today’s Fuel Poverty Strategy is a step in the right direction and underlines the mutual ...

Energy UK responds to Ofgem price cap announcement ...

Responding to this morning’s price cap announcement by Ofgem, Energy UK’s chief executive Emma Pinchbeck said:   "Ofgem sets the price cap at a level to ensure that it’s both a fair price for ...

Energy UK comments on NIA research ...

Commenting on research by the NIA on the role of nuclear power in partnership with renewables to achieve net zero Energy UK's chief executive, Emma Pinchbeck, said:  “Reaching net-zero emissions ...

6 million customers switch electricity supplier in 2020

Energy UK’s latest electricity switching figures show that six million customers (5,953,520) switched supplier in 2020. Switching levels were down slightly (by 6.5%) on 2019, which was a record year ...

About Energy Switch Guarantee ...

Whether you’re looking for a better deal or seeking a better standard of customer service, the Energy Switch Guarantee lets you switch with absolute confidence. Switching to a provider who has signed ...

Current members

Energy providers who are signed up to Energy Switch Guarantee. These are the energy providers who are Signatories to the Energy Switch Guarantee. Signatories must comply with standards relating to ...

For Customers – How to Switch Supplier

Before you switch Are you on the best deal with your existing supplier? Contact your existing supplier to find out if you are on the best energy deal for you or if they could offer you a better ...

For Suppliers – Why Become Signatory?

... with an extra 3 stars towards the customer guarantees element of the Citizens Advice energy supplier rating table. Ofgem, Citizens Advice, the Ombudsman and BEIS are keen to see more energy providers ...

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Your new energy provider provides the Energy Switch Guarantee to you. If you have recently switched your energy supply or are in the process of switching your energy supply using the Energy Switch Guarantee ...

Energy UK comments on Brexit deal ...

In response to the announcement of a Brexit deal, Emma Pinchbeck, Energy UK's chief executive said: “It is great news that a deal has been reached between the UK and the EU – and the best outcome ...

12 Days of Christmas

Energy UK celebrates the achievements of 2020 over 12 days of Christmas.  ...
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