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AES UK

The AES Corporation (NYSE: AES) is a Fortune 200 global power company. We provide affordable, sustainable energy to 18 countries through our diverse portfolio of distribution businesses as well as thermal ...

Annual Energy Statement ...

In 2010 the Tory - Lib Dem coalition government made the first Annual Energy Statement on its policies and plans for energy and climate change in the UK. As the title suggests the Statement now happens ...

Annual Statements

Annual Statements contain all the information you need to switch energy supplier, such as the name of your current tariff, how you pay for your energy (i.e. by direct debit, on receiving the bill, etc) ...

Arrears

Arrears is a way of describing debt. If you are in arrears to your energy company it means you have missed one or more payments. If you are in arrears it is important to contact your energy company as ...

Back billing

This is where payments are collected for energy that has been used but not previously billed. For example, if a customer accidentally gave meter readings that were too low, once the mistake was discovered ...

Base load

The base load is the minimum amount of power needed to meet the minimum expected demands of the country. Base load is mentioned when talking about renewable energy, because lots of types of renewable ...

BES Utilities

BES Utilities brings together our electricity and gas supply businesses (BES Commercial Electricity Ltd and Business Energy Solutions Ltd respectively).  The company was formed in 2002 and we are a totally ...

Billing Code

The Code of Practice for Accurate Bills sets out what domestic customers can expect from their energy company. This includes: clear, accurate, useful and timely bills and statements support and advice ...

Bristol Energy ...

Bristol Energy is a national gas and electricity company set up to do things differently. We provide customers from across the UK fair prices for their energy and reinvest our profits back into our founding ...

British Gas

British Gas is the nation’s largest energy provider. We look after our customers' worlds everyday by providing value for money, dedicated customer service, innovative energy solutions and the highest ...

Brockwell Energy ...

Brockwell energy was created from the aggregation of the energy interests of Hargreaves Services plc. Brockwell is developing a portfolio of energy projects including two Energy-from Waste plants in Scotland, ...

Buglass Energy Advisory ...

Buglass Energy Advisory provides strategic, commercial and financing advice to electricity sector investors, helping clients develop growth plans and realise projects. We add value to clients’ decision-making ...

Calon Energy ...

Calon Energy is a relatively new entrant to the energy sector. Headed by Chief Executive, Kevin McCullough, the company has three gas fired power stations – Baglan Bay in Port Talbot, Sutton Bridge ...

Calorific value

Calorific value is a measure of how much energy is released when gas is burnt.  ...

Capped

A capped energy tariff guarantees that the price you pay per unit - or kilowatt hour (kWh) - of electricity or gas won't rise above a certain level for a fixed period. This does not cap your total bill ...

Carbon Dioxide (CO2)

Carbon dioxide (CO2) is a greenhouse gas. It is emitted naturally through natural sources as well as man-made processes like producing energy. Activities like the burning of coal, gas and oil release ...

Carbon Emissions Reduction Target (CERT)

Under CERT, energy companies in Britain are required to cut 185 million tonnes of carbon dioxide emissions from homes. Since CERT was set up, energy companies have insulated 1.5 million cavity walls and ...

Carron Energy ...

We are a private company which was formed in 2003 to take advantage of the then numerous distressed power assets in the UK. Our Company has experience across all aspects of the energy sector having owned ...

Centrica Energy ...

We are an energy service company, supplying energy to our residential and business customers is central to Centrica. We have a distinctive and leading Services capability through our team of 12,000 engineers ...

CGI

... 30 years, with 3,000 consultants worldwide delivering innovative solutions to our clients’ most complex business challenges. In the UK, CGI has been at the heart of every major change in the energy market ...

Chubu Electric Power Co

Chubu Electric Power Co. Inc. is Japan's third-largest electric power company in power generation capacity, electric energy sold, operating revenues, and total assets. Chubu Electric Power serves ...

Coal

... energy source because it takes millions of years to form. The energy we get from coal today comes from the energy that plants absorbed from the sun millions of years ago. When plants die, this energy is ...

Data Communications Company (DCC)

Data Communications Company (DCC) will be a service used by all smart meters in the UK, which will allow energy data to be passed between customers' energy companies and authorised third parties (like ...

Deloitte

Associate member Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients across multiple industries. In the energy sector, they provide support to generators, ...

Delta EE

Delta-ee is a rapidly growing, dynamic and entrepreneurial research and consulting company. We are positioned at the heart of the transformation of energy markets to a more distributed, customer centric, ...

Department of Energy and Climate Change (DECC) ...

The Department of Energy and Climate Change (DECC) is a Government department set up to take over some of the functions of the Department for Business, Enterprise and Regulatory Reform (energy) and Department ...

Direct Debit

This is where a set amount is taken from your bank account every month. The amount is based on meter readings given by you or taken by your energy company, or estimated by your energy company. This allows ...

Disconnection

This is when a customer is disconnected from their gas or electricity supply. This can be through self-disconnection, where a customer allows their prepayment credit to run out, or when an energy company ...

Disconnection Safety Net

In 2004 the six leading energy companies signed up to a voluntary scheme called the Disconnection Safety Net. This scheme makes sure that no vulnerable customer is deliberately cut off, even if they can' ...

Discounts

A discount is a saving. For example where a customer's energy bill is discounted - this might be because they pay by direct debit, because they take two fuels from the same supplier or because they receiv ...

DNV GL

... our 16,000 professionals are dedicated to helping our customers in the maritime, oil & gas, energy and other industries to make the world safer, smarter and greener.  ...

Downstream

"Downstream" refers to the side of the energy industry which supplies gas and electricity to homes and businesses.  ...

Drax Group (Drax Power)

Drax Group plc is an innovative energy company that owns and operates the UK’s largest power station in Selby, North Yorkshire, typically providing some 8% of the UK’s electricity. A vital strategic asset, ...

Dual fuel

Where a customer buys their gas and electricity from one company. This is usually the cheapest way to buy your gas and electricity as most energy companies offer a discount to dual fuel customers.  ...

E

E is a British owned domestic energy supplier based in Birmingham. We ensure everything is simple and straightforward for our customers. Our focus is on keeping costs down so that our customers pay ...

E.ON UK

E.ON UK is one of the UK's leading power and gas companies - generating electricity, and retailing power and gas - and our vision is to be our customers’ trusted energy partner. We're part of ...

Economy 10

This is an energy tariff that gives customers 10 off-peak hours of electricity every day. Off peak is usually during the night time. A special type of meter is needed in the property for this tariff. ...

Economy 7

This is an energy tariff that gives customers 7 off-peak hours of electricity every day. Off peak is usually during the night time. A special type of meter is needed in the property for this tariff. This ...

Ecotricity

Ecotricity was founded in 1995 as the world's first green energy company and now supplies around 160,000 customers across the UK from a growing fleet of wind and sun parks. Ecotricity is a 'not-for¬ ...

EDF Energy ...

EDF Energy is one of the UK’s largest energy companies and the largest producer of low-carbon electricity, producing around one-fifth of the nation's electricity from its nuclear power stations, wind ...

Electricity Supply Board (ESB)

... energy efficiency and helping you save money. We maintain Ireland's electricity network, manage its network infrastructure and operate ESB's electricity meters. We are an international energy company investi ...

Electroroute

ElectroRoute was established in 2011.  Since then, our mission has been to bring our pioneering spirit and precision analysis to the liberalised energy markets in Ireland, the UK, and continental Europe.  ...

Energy Assistance Package ...

The Energy Assistance Package is a Scottish Governement scheme that helps customers cut bills, maximise incomes and improve their home's energy efficiency. Find out more about the Energy Assistance Package ...

Energy Company Obligation (ECO) ...

A government proposal to create a new obligation on energy companies from the end of 2012. Vulnerable households on low incomes, as well as those in properties that are more difficult to treat, will be ...

Energy efficiency ...

A change in the way energy is used to cut waste and lower energy use. For example, insulation in buildings cutting demand from heat, or increasing the efficiency of appliances so they use less energy. ...

Energy Efficiency Commitment (EEC) ...

The Energy Efficiency Commitment ran from 2002 to 2008. The programme meant that energy companies were given targets by the Government to help their customers make energy saving improvements in their ...

Energy Helpline ...

energyhelpline.com is an independent price comparison service which provides customers with fast, free and friendly advice on their best gas and electricity deal.  Every month we help thousands of households ...

Energy Switch ...

The Energy Switch Guarantee is a commitment that promises a speedy and safe switch from one energy provider to another. So you won’t need to worry about a thing.    ...

Mental Health Awareness Week 2020

Mental health has always been something that we speak openly about at Energy UK. We ensure that the team knows how they can support their own wellbeing and where they can get support when they need it. ...

Powering the economic recovery

Energy UK has today published a new paper on energy and the economic recovery, urging the Government to harness the potential of clean energy to deliver benefits for jobs, the economy and the environment. ...

Nearly half a million switch despite lockdown

Energy UK’s latest electricity switching figures – published today – reveal that nearly half a million customers (472,538) moved to a new supplier in April. This is a 29% decrease compared to April 2019 ...

How to stay safe

... there is carbon monoxide in your home. Where to buy a carbon monoxide alarm Carbon monoxide alarms are available from DIY stores and some supermarkets, or directly from energy suppliers. When ...

News

Carbon Monoxide Be Alarmed! is the national campaign to reduce the number of deaths and injuries caused by carbon monoxide. The campaign actively promotes awareness of the dangers of carbon monoxide.  ...

About the campaign

Carbon Monoxide - Be Alarmed!  is Energy UK’s campaign to reduce the number of deaths and injuries caused by carbon monoxide (CO) poisoning by raising awareness of CO risks at home and encouraging ...

Going further for customers and communities

Right at the beginning of the coronavirus crisis, all energy suppliers agreed additional measures to support energy customers impacted by COVID-19. You can read more about this Customer Commitment here. ...

How to communicate in a pandemic

...  Further reading: How I can support you remotely. Focusing on wellbeing Focusing on wellbeing was also central to our approach. While many people at Energy UK regularly work remotely, it was ...

Energy sector joins ‘clap for carers’ ...

Energy sector comes together to applaud the incredible NHS staff. In this video 35 companies - all involved in keeping the nation powered through the generation, distribution and supply of energy and related ...

Come together - Energy sector salutes NHS ...

Energy sector comes together to applaud the incredible NHS staff. In this video 35 companies - all involved in keeping the nation powered through the generation, distribution and supply of energy and related ...

Nearly 600,000 switch in March

Energy UK’s latest electricity switching figures - published today - reveal that 589,297 customers moved to a new supplier last month, bringing the total number of switches to 1.6 million so far this year. ...

Supporting customers

Powering the nation and supporting households: our commitment to you The energy sector is working hard to ensure that you receive reliable services and get the support you need during this difficult ...

Come Together - Energy sector salutes NHS ...

The energy industry came together yesterday to say thanks to the NHS in a special film organised  by Energy UK, which showed workers from across the country joining in the now traditional Thursday applause ...

Energy supporting NHS heroes ...

The energy industry comes together to say thanks to the NHS in a special film organised  by Energy UK, which shows workers from across the country joining in the now traditional Thursday ‘Clap for our ...

Powering the nation and supporting customers

On 19 March the energy sector agreed new measures with the Government to ensure customers are supported and remain supplied with energy through challenging times.  These new measures include additional ...

Powering the Nation

... we are faced with questioning whether it really is necessary. We often refer to energy as an essential service – sometimes without giving it too much thought. But it is at times like this that we really ...

Update from Energy UK on the COVID-19 situation ...

With the current lockdown in place, the energy industry has been working hard to ensure the lights are kept on and customers receive a reliable service.  We are also very conscious of the difficulties ...

Energy UK comments on postponement of COP26 ...

On the postponement of COP26 due to the ongoing COVID-19 situation, Energy UK's Director of External Affairs, Abbie Sampson said: “This is a difficult but understandable decision from the Government ...

Supporting businesses

During this time of uncertainty Energy UK is supporting the broad range of the UK energy industry by making sure that businesses and other organisations have the most up to date information from the government ...

Statement from Energy UK on COVID-19 ...

Audrey Gallacher, chief executive of Energy UK said:   “As providers of essential services and critical infrastructure, the energy industry has well-practised contingency plans in order to ensure ...

International Women's Day

Defining My Work & Life Vision - Food for thought Unfortunately, we were unable to run our planned workshop for Energy UK as part of their 2020 International Women’s Day celebrations focusing on “Defining ...

Energy UK comments on the Budget ...

Responding to today’s Budget, Energy UK’s interim chief executive, Audrey Gallacher said: “The Budget rightly addresses the current extraordinary circumstances but meeting the Net Zero target and ...

Energy UK responds to onshore wind story ...

Responding to today’s onshore wind story, Energy UK’s interim chief executive, Audrey Gallacher, said: “In line with Energy UK’s long-standing position, we welcome greater support for onshore wind ...

Time to get on the front foot for flexible future

A new report published today urges the Government to step up progress with unleashing the potential of flexibility to deliver benefits for customers and the entire energy system. The report produced ...

Carry on Switching in 2020

Energy UK’s latest electricity switching figures – published today – reveal that nearly 450,000 customers moved to a new supplier last month. This represents an increase of 17% compared with January ...

Energy Switch Guarantee welcomes new members ...

ESB Energy and Green Network Energy have joined the Energy Switch Guarantee (ESG), an industry initiative –set up by Energy UK in 2016 - to make switching simple, speedy and safe for consumers. Research ...

Energy UK responds to latest price cap announcement ...

Responding to Ofgem’s latest price cap announcement, Energy UK’s interim Chief Executive, Audrey Gallacher, said: “The vast majority of a typical energy bill is made up of costs that are outside ...

Energy UK comments on the Scottish Budget ...

Responding to the Scottish Budget announcement, Energy UK's Deputy Director (Retail), Dan Alchin, said: ‘Decarbonising the heating of our homes will be one of the biggest challenges in achieving ne ...

Energy UK responds to Government EV pledge  ...

Responding to the news that the Government proposes to bring forward the date for banning the sale of petrol and diesel vehicles to 2035, Energy UK’s interim chief executive, Audrey Gallacher, said:    ...

Energy UK comments on Brexit day ...

Commenting on the UK leaving the EU today, Audrey Gallacher, Energy UK’s interim chief executive, said: “The UK will officially leave the EU at 23.00 today, marking the beginning of a new era for ...

Record 6.4 million customers switch in 2019

Energy UK’s electricity switching figures for 2019 - published today - reveal that last year was another record for switching with 6.4 million customers moving to a new supplier - an average of 12 switches ...
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