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Diversity is key to rebuilding trust

... we serve? Rarely a day goes by without seeing a press release or statement containing the stated aspiration of “putting customers at the heart” but to understand fully rising customer expectations, ...

Nearly 400,000 customers switch in January

Energy UK’s latest electricity switching figures – published today - reveal that nearly 400,000 (382,665) customers switched in January – up 5 percent on January 2018. 2018 was a record year for ...

Energy UK responds to ECIU energy efficiency analysis

Responding to analysis published today by the Energy & Climate Intelligence Unit (ECIU) on domestic energy efficiency policies, Energy UK’s chief executive Lawrence Slade said: "The contribution energ ...

Energy UK responds to Ofgem's price cap announcement

... to increase prices lightly, but Ofgem’s announcement today underlines the fact that suppliers, of all sizes, are facing drastically rising costs – including a 17% increase in wholesale costs since the ...

Another record year for switching

Energy UK’s electricity switching figures, published today at the start of Big Energy Saving Week, reveal that 2018 was a record year for switching with over 5.8 million - or one in five - customers making ...

Switching on track to beat last year’s record

Energy UK’s latest figures – published today - reveal that nearly half a million (497,050) customers switched electricity supplier in November. This brings the total number of switches to over 5.4 million ...

Energy UK responds to DfT announcement on EV chargepoints

... customers because spreading the extra demand from EVs across the day requires less costly grid reinforcement and generation at peak times.       “That’s why we have focused on the critical role of ...

Energy UK responds to the Redesigning Regulation report

Following the publication of the Redesigning Regulation report, Lawrence Slade, Energy UK's chief executive, said: “The ReDesigning Regulation report, published today, has some interesting ideas an ...

10th Anniversary of the Climate Change Act

On 26 November, Energy UK jointly hosted a Parliamentary event to mark the 10th Anniversary of the Climate Change Act, in partnership with the Committee on Climate Change, the All-Party Parliamentary Climate ...

Energy UK marks a decade of the Climate Change Act

Ten years to the day since the Climate Change Act was passed, Energy UK is marking the occasion by publishing a ten-point action plan setting out how the UK can continue as a world leader in tackling climate ...

Over 630,000 customers make a move in October

Latest electricity figures from Energy UK - published today - reveal that over 630,000 (633,238) customers moved to a new supplier last month. This is three percent up on October last year and brings ...

Energy UK responds to Capacity Market judgment

Responding to today’s judgment by the General Court of the European Union in relation to the Capacity Market, Energy UK’s chief executive Lawrence Slade said: We are extremely disappointed by today’s ...

Energy UK responds to Ofgem's price cap announcement

Responding to today’s announcement by Ofgem confirming details of the forthcoming default price cap, Energy UK’s chief executive Lawrence Slade said: “The price cap will present a significant challenge ...

Switching hits new record in 2018

Latest electricity figures from Energy UK, published today, show that over half a million (547,660) customers moved to a new supplier in September - the highest number of switches in a month so far in ...

Switching

... eet (PDF 100KB). What can I do if I change my mind? There is a cooling off period of 14 working days where you can change your mind. Just get in touch with your energy supplier to let them know. ...

What do consumers want from the future energy market?

... longer expect consumers to hold suppliers to account by switching, this begs the question of how the relationship between suppliers and consumers will work once the price cap lapses. Natasha Hobday, ...

Energy UK responds to IPCC report

Responding to today’s Intergovernmental Panel on Climate Change (IPCC) report, Energy UK’s chief executive, Lawrence Slade said: “The report from the IPCC is a stark warning about the scale of the ...

Energy UK responds to Jeremy Corbyn’s keynote speech

Responding to Leader of the Labour Party, Jeremy Corbyn’s keynote speech at the Labour Party’s Annual Conference today, Energy UK’s chief executive, Lawrence Slade said: “We support the focus shown ...

Energy UK responds to publication of 'no deal' papers

Responding to today’s publication of ‘No Deal’ advice papers by the government, Energy UK’s Head of European Affairs, Marta Krajewska said: “Energy UK welcomes the publication of the first batch ...

A flexible energy system – the end of the beginning?

... (scoring just 6 out of 10).  This may be indicative of demand side flexibility value being seen as a day ahead or an intra-day measure rather than over medium term or investment timescales.  So what ...

How to make a complaint

... query can be dealt with more easily. Suppliers will make every effort to resolve a complaint within a few days of receiving it. However, in some cases it can take longer to resolve a complaint and ...

Over 3.2 million customers move to a better deal in 2018

Just under half a million (477,106) customers switched supplier in July according to Energy UK’s latest electricity switching figures published today. This is up by nearly a quarter (23%) when compared ...

Smart Meter Myth-busting

... can bring to the everyday energy customer, there are also what you might call the ‘macro’ benefits – the ability for the future energy system to make the most efficient use of the power provided from an ...

Energy UK takes charge

...  forward.”              The first meeting of the EV Charging Forum will be held on Monday 10 September and those wishing to attend should contact Joseph Cosier on This email address is being protected from spambots. You need JavaScript enabled to view it..  ...

Energy UK responds to ECO announcement

Responding to the Government’s statement on the future of the Energy Company Obligation scheme, Energy UK’s Chief Executive Lawrence Slade said: "We welcome the Government’s announcement today whic ...

Increasing diversity and inclusion in energy

Energy UK today hosted a roundtable on diversity and inclusion in the energy industry, with Employment Minister Alok Sharma. The event, attended by representatives from 12 companies spanning the ...

Don’t mess up our energy system

... remain in the European Emission Trading System (EU ETS) is already having a direct impact on the day-to-day business of energy companies. Suppliers buy their energy days, months and years in advance to ...

Having a bad air day? ...

... dioxide, hydrocarbons and lead), environmental charity Global Action Plan have earmarked today - Thursday 21 June and the longest day of the year – as 2018’s Clean Air Day. More so than ever before, the ...
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