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Total: 48 results found.

Kick-Starting the Decarbonisation of Heat

... Around the Consumer, a full-day conference held in Birmingham and jointly hosted by Energy UK, BEAMA and the Energy Systems Catapult . The event also featured speakers from BEIS, Ofgem and a range of industry ...

Energy UK comments on latest Ofgem figures ...

Commenting on Ofgem’s latest retail market indicators, Lawrence Slade, chief executive of Energy UK said: “This is further evidence of a highly competitive retail energy market.  As Ofgem say, these ...

New Year switching following suit after record 2017

... non-domestic customers.  These figures do not include internal electricity switching, statistics on this from the larger suppliers and on Standard Variable Tariffs can be viewed on the Ofgem website ...

Energy switching hits record high in 2017

...  These figures do not include internal electricity switching, statistics on this from the larger suppliers and on Standard Variable Tariffs can be viewed on the Ofgem website.  ...

What does good communications look like?

... of Communications’ published in September 2017, and we are supportive of Ofgem’s vision for relying on principles based regulation rather than prescriptive rules for communications.  We believe this revised ...

Customer Communications

Rules of engagement: putting customers at the heart of communications In Summer 2017, Ofgem commissioned Energy UK to undertake some work on customer communications. This was to help inform a wider ...

Getting supplier communications right

... from suppliers were not meeting the needs of consumers, in the way that was originally intended.  That’s why Citizens Advice is supportive of Ofgem’s trials programme and the aims of the Future Retail ...

Rules of engagement: reforming customer comms rules

... obligations, rights, changes and events We believe that Ofgem’s amended Standards of Conduct (SoC) and new Informed Choices principles provide a broad framework that offers sufficient regulatory ...

Energy UK comments on consumer engagement

...  “Energy companies are committed to increasing engagement further and helping their customers find the best deal. Recent Ofgem figures revealed that the number of SVTs fell by a million over a six month ...

Switching surge continues

... electricity switching, statistics on this from the larger suppliers and on Standard Variable Tariffs can be viewed on the Ofgem website.  ...

Energy sector looks to the future

...  Speakers on the day include Lord Ian Duncan, Minister for Scotland; Rebecca Long-Bailey, Shadow BEIS Secretary of State; Dermot Nolan, Ofgem Chief Executive and Laura Sandys, former MP and Chief ...

Energy and Mental Health

... Money Advice Trust, NEA, Ofgem, Stepchange and representatives from other key organisations like Housing Associations. The number of participants in the room reflected the seriousness with which energy ...

Energy UK responds to Ofgem retail market data  ...

In response to the publication of Ofgem's latest retail market data, Lawrence Slade, Chief Executive of Energy UK, said: “It’s good news that the increased action by energy companies to engage ...

Energy switching hits three million in 2017

... both domestic & non-domestic customers. These figures do not include internal electricity switching, statistics on this from the larger suppliers can be viewed on the Ofgem website.  ...

Further co-ordination between codes administrators

... (CMA) concluded that there are inefficiencies in the structure and governance framework for the GB energy markets and made several recommendations. Ofgem consulted on these recommendations in January 2017 ...

Closure of the Renewables Obligation

... Ofgem E-Serve has announced that RO accredited power stations generated 69.1 terawatt hours (TWh) or 23.4% of UK electricity between April 2015 and the end of March 2016. However, as a demand-led scheme ...

Making the market work for all consumers

... really going on in energy. The Breakfast Briefing on making the market work for consumers began with a presentation from Ofgem’s Rachel Fletcher who highlighted that ccompetition has never been higher ...

Energy UK comments on the latest complaints data

Following Ofgem publishing the latest complaints results where complaints have fallen to the lowest level in three years, Energy UK has commented on the new data. Lawrence Slade, chief executive ...

Energy UK comment on Ofgem switching release ...

Energy UK has responded to the latest Ofgem switching statistics release. Commenting on record high levels of consumer switching, Lawrence Slade, chief executive of Energy UK, said: "With ever ...

Energy UK comments on prepayment price cap

Following Ofgem's announcement of a temporary price cap for prepayment customers, one of the measures recommended by the Competition and Markets Authority, Energy UK has issued a statement. Lawrence ...

Energy UK statement on energy prices

... which will ultimately benefit consumers and create a low carbon economy. As reported in Ofgem’s recent Supplier Costs Index, this is increasing cost pressures."  ...

Energy UK responds to Ofgem release ...

Following Ofgem’s release which states suppliers have to do more to help all their customers get a better deal, Energy UK has issued a statement. Lawrence Slade, chief executive of Energy UK said: ...

Energy UK comment on uSwitch release

...  Call to action - Customers should: Use an Ofgem accredited price comparison site to switch to another provider; Check any new supplier provides schemes such as the warm home discount for ...

Energy UK comment on credit balances

Following Ofgem's press release about credit balances. Energy UK issued the following statement.  Lawrence Slade, chief executive of Energy UK said: "Over recent years, energy suppliers ...

Energy UK comment on Ofgem's data on SVTs ...

Following Ofgem's publication of data on Standard Variable Tariffs (SVTs), Energy UK has issued the following statement. Lawrence Slade, chief executive of Energy UK, said: “Industry is committed ...

Energy UK response to GB Energy Supply ceasing trading

... Supply can rest assured that they are covered by Ofgem consumer protections and that there are no risks to their energy supply. The regulator will appoint an existing energy firm to take over customers' ...

Energy UK speaks to the Secretary of State

... and Markets Authority findings and remedies earlier this year. Energy suppliers have been working with the CMA and Ofgem to implement 36 remedies to promote engagement. These remedies are important and ...

Energy UK responds to Sun allegations

... margin achieved by individual suppliers against their various tariffs. For that reason, Energy UK used Ofgem data on margins drawn from the publicly available Consolidated Segmental Accounts of major energy ...

Energy UK responds to Which? campaign

... tariffs Take 15 minutes to search, choose and switch using online services from Which?, Citizens Advice or 13 Ofgem-accredited price comparison websites.   Take the advice of consumer information ...
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