The voice of the energy industry

Search for:
Search Only:
Total: 50 results found.

Slade steps down as Energy UK Chief Executive

...  Lawrence is a member of the UK Government’s Committee on Fuel Poverty, an Advisory Board member of Connected Kerb, a Board Trustee and Audit Committee member of the Money Advice Trust (who run the ...

Creating a more inclusive and diverse energy sector

... of Policy, Campaigns and Public Affairs at Scope Elizabeth Errington, Citizen’s Advice Nate Johnston, Head of Organisational Development & Leadership at Imperial College NHS Trust Elaine Harley, ...

Diversity is key to rebuilding trust ...

Any discussion on how to rebuild trust in the energy sector quickly – and rightly – comes back to the importance of customers. But as a sector, how much do we look like the customers and the communities ...

Energy Efficiency Breakfast Briefing

...  of Policy at Energy Saving Trust. The discussion explored the Government’s approach to energy efficiency, net zero homes and building standards, Scotland’s energy efficiency programme, carbon budgets ...

What could you really lose in a cyber hack?

More and more business is now done online, but all too often companies neglect their online security. They will only share office keys with trusted individuals and ensure customer details are securely ...

Fraud prevention

...  When you receive a call from your supplier: Be cautious Just because someone knows your bank details, it doesn't mean they're genuine, so be mindful of who you trust and don't be afrai ...

Energy Efficiency

... Trust (Energy Saving Advice Service)    ...

Safety Net

... ice sector, including organisations such as Citizens Advice, the Money Advice Trust and the Money Advice Liaison Group. Energy theft and disconnection Crimestoppers in partnership with industry ...

What do consumers want from the future energy market?

... electric vehicles or enable our connected homes).  As Joanna Elson, Chief Executive, Money Advice Trust, pointed out with a rise in households unable to cover the essentials, one in six unable to pay ...

Meet the team

... Taylor joined Energy UK in July 2017 as its Chief Press Officer, having previously worked in communications for a number of public sector organisations including local authorities, NHS Trusts and regulators. ...

Switching soars despite sweltering summer

... from the Energy Switch Guarantee, an industry trust mark to provide consumers with confidence that switching is simple, speedy and safe. The Guarantee - which is a voluntary set of commitments made ...

Commission for Customers in Vulnerable Circumstances

... and worked with the Money Advice Trust to produce a new guide, "Vulnerability, mental health, and the energy sector: a guide to help identify and support consumers", which provides practical tools for frontlin ...

Take Five to Stop Fraud Week

... or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by. Clicking on dodgy links in emails or texts - Don’t be tricked ...

Energy and Mental Health

Natan Doron reports on the launch event for the new Money Advice Trust report on energy & mental health commissioned by the Energy UK vulnerability group. At any time, any one of us could be affected ...

Fraud Prevention

...  When you receive a call from your supplier: Be cautious Just because someone knows your bank details, it doesn't mean they're genuine, so be mindful of who you trust and don't be afrai ...

Energy UK comments on uSwitch energy billing release

... in the energy industry have fallen by two million in the last year, with the government’s own tracker finding 69 per cent of consumers trust suppliers to provide an accurate bill. Companies work hard to ...

Energy UK comment on vulnerable customers

... helping those that need it most, often going above and beyond their regulated obligations. Help ranges from many industry led initiatives, trust funds and supplier’s own schemes for vulnerable customers. ...

Energy UK responds to Which? campaign

... it is important that trusted voices help people realise the benefits of competition and the ease of switching. If people are told continually that they are stuck, we shouldn’t be surprised if they act ...

Progress for consumers

... needed solutions to help restore trust in the industry. Industry also anticipated the 'go live' of the smart Data Communications Company (DCC), enabling the mass smart rollout to begin in earnest. ...

Industry taking steps to build consumer confidence

... costs go up or down. That has eroded trust among consumers.   Partly the confusion is because the composition of an energy bill has changed significantly in recent years. To help people understand ...

Energy bill breakdown

... measures. The Energy Saving Trust estimates that a typical semi-detached house could save around £140 per year from roof and loft insulation, and £155 from cavity wall insulation. These savings can more ...

Energy UK comments on Citizens Advice complaints data

... can shop around and choose the supplier that best suits them. The greater ease with which consumers can access trusted information on price and service means many more people feel confident about making ...

Energy UK comments on Hinkley Point C

... of pounds from within and outside the UK economy are ready to be invested.  “A new government, should assure themselves about the benefits of the deal they are signing up to. We trust government will ...

2015: a very eventful year

... programme of events on ‘Resilient Futures’ with the Industry and Parliament Trust to discuss with Parliamentarians and stakeholders how the future of the UK’s energy sector is shaping up.  And we were ...

The changing energy retail market

... customers trust their supplier to be open and transparent, up 14% from February 2014. It’s clear that consumer trust in energy suppliers is moving in the right direction. But suppliers remain focused on ...

EU Energy Union: from the drawing board to delivery

... and trust, a fully integrated European energy market, energy efficiency, decarbonisation and research & innovation. The intention is not only to move forward with European initiatives in these areas but ...

Energy UK's statement on the Budget

... switching by the end of 2018 and will also act to improve trust in the switching process. 1.261 The government believes in making the most of the UK’s oil and gas resources, including the safe extraction ...

Energy UK’s comment on the CMA initial findings

...    "Our members have improved openness and continue to work to make things clearer for customers who, as acknowledged by DECC among others, say, increasingly, they trust suppliers. The industry ...

Being transparent - The Billing Code

... Code – British Gas, E.ON, EDF Energy, RWE npower and ScottishPower - recognise that better, clearer information is needed to ensure consumer trust.  Members of the Billing Code are independently and ...

Energy UK comments on the IPPR report

... programmes including the Warm Home Discount and trust funds.    “It is easier than ever to switch energy company and customers should take advantage of the good deals out there.    “People struggling ...

Energy UK response to uSwitch release on cold homes

... put a number of systems in place to protect the most vulnerable, especially lower income households. This includes subsidised energy efficiency measures, access to trust funds and a priority service register. ...

EU energy and climate strategy for the next years revealed

... reach these objectives, the Energy Union focuses on five mutually supportive dimensions: energy security, solidarity and trust, the internal energy market, energy efficiency as a contribution to the moderation ...

Energy companies give millions to customers

Millions of customers will benefit from a £6 million boost to energy companies’ trust funds and chosen charities, Energy UK said today. The six largest suppliers have agreed to donate money that has been ...
Energy UK Small