Energy UK
Contact
Please note that Energy UK is not an energy company, it is the trade association for the energy industry. We do not handle individual customer enquiries or complaints. If you are a customer, please view our information for customers.
Energy UK
Third floor, 120 Cannon Street
London
EC4N 6AS
Energy UK never calls energy customers directly, won’t ask for personal details, and doesn’t offer grants, refunds or vouchers.
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Media enquiries
For media enquiries please get in touch with our press team via the contact details below. Outside office hours, these will direct you to the on-call press officer. We may not be able to answer every call immediately, please ensure you leave a voicemail or email us below and we will contact you as soon as possible.
Please note that these contact details are for media only and Energy UK cannot assist with or respond to individual customer enquiries or complaints, or student enquiries.
Tel: 020 7747 2959
Email: press@energy-uk.org.uk
Emergency contacts
Gas emergencies
If you have a gas emergency including a gas leak or interrupted supply, call the 24 hour gas emergency helpline on 0800 111 999
This number should only be used in emergencies, using it outside of an emergency could prevent other people getting through.
Power cut?
Call 105
It’s free and connects you to your local network company. If you’re in Northern Ireland, call 03457 643643.
You can also visit www.powercut105.com to report a power cut and for more information on power disruption, including who your local network company is.