The voice of the energy industry

Commission for Customers in Vulnerable Circumstances

Commission for Customers in Vulnerable Circumstances

Energy UK has launched a new Commission for Customers in Vulnerable Circumstances to explore how standard...

Energy industry codes

Energy industry codes

Over 200 million energy bills are sent to households every year. Energy companies' work to make sure thei...

How to make a complaint

How to make a complaint

Energy suppliers take complaints seriously. Suppliers always work to ensure customers are treated fairly,...

How to switch energy company

How to switch energy company

Over 250,000 people switch energy company or tariff every month. Energy companies want to make the switch...

Save money on energy bills

Save money on energy bills

A good way to save money and cut your energy bills is to take steps to make your home more energy efficie...

Help with your energy bills

Help with your energy bills

Energy companies provide a huge amount of help and support for vulnerable customers, especially the elder...

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