The voice of the energy industry

Webinar: Customer Protections in Energy Services - 14 January 2021

Join representatives from Energy UK, Citizens Advice, and the Association for Decentralised Energy as we launch a joint report exploring customer protections in emerging energy services.

The report sets out an initial review of the risks apparent as the range of services offered to consumers expands. Bundled products, time of use tariffs, and offerings with multiple providers have the potential to increase complexity for consumers while also providing potential opportunities for decarbonisation and cost savings. It is, therefore, vital that the energy industry proactively monitor these potential impacts and, where appropriate, takes steps to address the gaps in existing protections.

Speakers

  • Audrey Gallagher, Deputy Chief Executive and Director of Policy, Energy UK
  • Dhara Vyas, Head of Future Energy Services, Citizen’s Advice
  • Caroline Bragg, Head of Policy, ADE
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