If you need to contact your energy supplier about your EBSS vouchers – you can use the contact details below.
Please note that vouchers have only been issued to traditional prepayment meter customers. If you have a smart prepayment meter, pay by cash / cheque or receive energy bills – then your discount will have been applied automatically already.
You have until the end of June to redeem any unclaimed vouchers so it’s worth checking any unopened mail, and any expiration dates on vouchers you may have.
| Supplier | Phone Number | Website/email address |
| British Gas | 0330 100 0056 (open Monday to Friday, 9am to 5pm). | Live Chat is available Monday to Friday 7am – 10pm, Sat & Sun 8am to 6pm FAQs: https://www.britishgas.co.uk/energy/help-if-youre-struggling-to-pay/government-support.html |
| Boost Power | 0330 102 7517 (open Monday to Friday, 8am to 6pm and Saturday, 9am to 2pm). | The easiest and fastest way OVO customers to request missing or expired vouchers is via the web page: https://www.ovoenergy.com/renew-support-scheme-voucher. Chat to one of their advisers on their website: https://www.boostpower.co.uk/help |
| Bulb | 0300 30 30 635 (open Monday to Thursday, 9am to 5pm and Friday, 9am to 4pm). | Fill out an enquiry form on their website: https://help.bulb.co.uk/hc/en-us/requests/new |
| E (Gas and Electricty) | 0333 103 9575 (open Monday to Friday, 8am to 7pm and Saturday, 9am to 5pm). | Email them at customer.service@e.org. Fill out an enquiry form on their website: https://www.e.org/help. |
| Ecotricity | 0345 555 7100 (open Monday to Friday, 9am to 5:30pm and Saturday, 9am to 1pm). | n/a |
| EDF | 0333 200 5110 (open Monday to Friday, 8am to 6pm and Saturday, 9am to 2pm). | Fill out an online form to request a new voucher: https://www.edfenergy.com/for-home/prepayment/ebss-voucher-request. |
| E.On Next | 0808 501 5200 (open Monday to Thursday, 9am to 5pm and Friday, 9am to 4pm). | Send a message 24/7 on Facebook, Twitter or WhatsApp (0808 501 5200) – or email at hi@eonnext.com |
| Good Energy | 0345 034 2400 (open Monday to Friday, 9am to 5pm). | Email them at hello@goodenergy.co.uk |
| Octopus | 0808 164 1088 (open Monday to Thursday, 9am to 5pm and Friday, 9am to 4pm). | Email them at hello@octopus.energy |
| Ovo | OVO Pay As You Go customers: 0330 175 9669 8am to 6pm Monday to Friday, and 8am to 2pm on Saturday | The easiest and fastest way OVO customers to request missing or expired vouchers is via the web page: https://www.ovoenergy.com/renew-support-scheme-voucher |
| Scottish Power | 0345 270 0700 (open Monday to Friday, 9am to 5pm). | Customers should use www.scottishpower.co.uk/livechat or via Support – Chat to Us on the ScottishPower app in the first instance. They need to type in EBSS on the live chat to get to the right area. |
| Shell | The best number to use is 0330 094 5802. | Email them where customers can select Prepayment > EBSS Query, customers can also use the webchat option on the website. |
| SSE | Pay As You Go customers: 0345 070 7372 8am to 6pm Monday to Friday, and 8am to 2pm on Saturday | The easiest and fastest way SSE customers to request missing or expired vouchers is via the web page: https://www.ovoenergy.com/renew-support-scheme-voucher. |
| Utilita | 0330 3337 442 (open Monday to Friday 8am to 8pm, and Saturday 8am to 5pm). Only call if you cannot use online chat. | Chat to one of their advisers on their website: https://utilita.co.uk/help Web forms for customers to submit queries: https://forms.gle/NWhky7UrzdumG9VY6 Web page with all info about how and when to redeem vouchers: https://utilita.co.uk/help/energy-bills-support-scheme Community help page: https://community.utilita.co.uk/threads/846-Energy-Bills-Payments-Popular-Questions |
| Utility Warehouse | 0333 777 0777 (open Monday to Friday, 8:30am to 5:30pm and Saturday, 9am to 4:30pm). | Email them at ebssprepayment@uw.co.uk |