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Information for customers

Support with energy bills

There is support available if you are worried about paying your energy bills, and/or if you find yourself in a vulnerable situation, whether that be from financial difficulties, mental or physical health issues, or other events.

Energy bill advice and support

Other support available

Get independent advice  

You can also get help and advice from Citizens Advice. Call 0808 223 1133 or use their online webchat. For textphone, dial 18001 followed by the helpline number. Someone at their Extra Help Unit could take on your case if you are in a vulnerable situation.

If you are in Scotland, contact Advice Direct Scotland on 0808 800 9060, use their online webchat or contact them by e-mail.

For disability-specific advice, you can contact the disability charity Scope on their free helpline at 0808 800 3333 (open Monday to Friday 9am to 6pm. Saturday to Sunday 10am to 6pm).

Pensioners can also contact the charity Age UK for support on their free advice line 0808 800 3333 (open 8am-7pm 365 days a year).

If you are struggling with debt, you can also reach out to National Debtline for free debt advice over the phone on 0808 808 4000 or online using Webchat (Monday to Friday 9am to 8pm and Saturday 9:30 am to 1pm. This is the fastest way to speak to a specialist adviser). Alternatively, StepChange has an online debt advice tool available at any time on their website, or you can call their free helpline on 0800 138 1111 (Monday to Friday 8am to 8pm and Saturday 8am to 4pm).