The voice of the energy industry

Wrap up, winter is coming - Home Heat Helpline celebrates 10th birthday

As the days get shorter and the temperature quickly drops new research for the Home Heat Helpline reveals the nation can be quite cold hearted. While we claim to know four neighbours, we are not as friendly as we might think. As many as a third of us don’t make the effort to meet our new neighbours when we move house. 

With many people start worrying about turning on the heating and paying their energy bills, this year’s Home Heat Helpline #SharetheWarmth winter campaign – which starts today [14 October 2015] - is asking people to break the mould and show they care with a call to 0800 33 66 99 [or 0333 300 33 66 from a mobile]. 

This year’s Home Heat Helpline campaign also marks the Home Heat Helpline’s 10th birthday. 

The Home Heat Helpline aims to make sure everyone gets the help to which they are entitled. Home Heat Helpline is free, confidential and impartial and its friendly advisers are there to make sure people on low incomes, anyone who is older or living with a disability can access the support out there. The Helpline can also provide information to people living on benefits or who have young children at home. The Helpline is open from 9:00am – 5pm, Monday to Friday. Advisors can even transfer calls directly to a specialist team at your energy supplier.

Over 450,000 people have called Home Heat Helpline since it opened its lines in 2005. Anyone can call the Helpline on 0800 33 66 99 (0333 300 33 66 from a mobile) or visit for information or to use the web chat service. 


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