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Tributes paid to Audrey Gallacher OBE

It is with great sadness that Energy UK confirms the passing of Audrey Gallacher OBE, who died on Saturday 22 January after a long battle with cancer.

Audrey served as Deputy Chief Executive and Director of Policy of Energy UK, having joined the Association in 2016. In 2021, she received an OBE for her outstanding contribution to the industry and leaves a legacy that has directly benefited consumers, from designing standards for the treatment of pre-payment meter customers, to her role as a commissioner on the independent Commission for Customers in Vulnerable Circumstances.

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Switching remains down at year end

The number of customers changing to a new supplier remained low in December 2021 with only 172,408 customers making the move, according to Energy UK’s latest electricity switching figures. This represents a 63% decrease compared to the same period last year.

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Further fall for switching

Only 139,070 customers changed supplier in November, according to Energy UK’s latest electricity switching figures. This is the lowest monthly figure since Energy UK started publishing these in October 2013 and represents a more than 70% fall compared to November 2020. So far this year almost 4.9 million customers have changed supplier, an 11% decrease compared to the equivalent period in 2020.

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Fuel Poverty Awareness Day 2021

Energy UK has joined with consumer groups to raise awareness over winter of the support available for customers struggling to pay their energy bills. 

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