The voice of the energy industry

Over 450,000 customers switched in February

Energy UK’s monthly electricity figures – published today – show that 450,000 (452,977) customers switched supplier last month, slightly down (0.1%) compared to February 2018. This brings the total number of switches to 835,642 this year, up 2% when compared to the first two months of 2018.

2018 was a record year for switching with over 5.8 million - or one in five - customers making a move. Millions of customers will have additionally switched to a better deal with their current supplier.

Lawrence Slade, chief executive of Energy UK, said:

“While there has been a small decrease this month, switching remains up on last year and we hope that, over the coming months, we continue to see high levels of consumers engaging in the market to find the best deal for them.

“I’d encourage energy customers to take advantage of the deals on offer by either contacting their existing supplier or shopping around – and consumers can make further savings by ensuring that their house is energy efficient, as this is the best way to keep energy bills down in the long run.”


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Notes to Editors

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • The rise in switching figures over last few years has been as follows:
    2014 - 3,196,243
    2015 - 3,835,736
    2016 - 4,822,885
    2017 - 5,543,472
    2018 - 5,878,914
  • The switching data is now supplied by Gemserv (starting from September 2018). Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market. Historical data up to August 2018 was provided by Electralink.
  • The data referenced in these reports is for electricity only. These figures include both domestic & non-domestic customers.
  • Almost 90 per cent of suppliers (by market share) are signatories of the Guarantee. For more information about the Guarantee:
  • These figures do not include internal electricity switching. Such statistics can be found on the Ofgem website.
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