The voice of the energy industry

Energy UK responds to Ofgem's energy switching compensation rules announcement

Responding to Ofgem’s energy switching compensation rules announcement, an Energy UK spokesperson said:

“More and more customers are switching supplier every year to find the best deal and save money – with more than 600,000 doing so last month. Confidence is vital for encouraging switching – especially amongst those customers doing so for the first time – which is why we set up the Energy Switch Guarantee in 2016, a voluntary industry initiative under which participating suppliers commit to ensuring that the process will be simple, speedy and safe. 

“While only a relatively small number of switches go wrong, that’s still too many if you are the customers involved, so we support any moves that will give more customers the confidence to benefit from a very competitive marketplace with around 60 suppliers to choose from.”    

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