The voice of the energy industry

Summer switching on the rise

Energy UK’s latest electricity switching figures, published today, reveal that over 520,000 (526,170) customers switched supplier last month, up 10% on July 2018.

Over 3.5 million (3,573,240) customers have moved to a new supplier so far in 2019, 10% up on the same time last year when a record 5.8 million – or one in five – customers switched supplier.

Energy Switch Guarantee’s latest research published this summer found that over eight in ten (83%) customers who have switched energy supplier in the last four years are happy with the switching process. The Guarantee, is a voluntary initiative set up by Energy UK to ensure switching is simple, speedy and safe.

Lawrence Slade, chief executive at Energy UK, said:

“It is positive to see switching figures increase last month, despite the record breaking heatwave and dip in customers switching supplier in June. We hope that in the coming months, customers continue to seek out the best energy deals from the 60 different suppliers on the market.

“I’d encourage everyone to get in touch with their current supplier, or look online, to see what savings could be made on their energy bill. Additionally, investing in energy efficiency measures – such as roof insulation or getting a smart meter - will help to reduce bills even further, whilst also reducing household carbon footprints.”


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Notes to Editors:

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • The rise in switching figures over last few years has been as follows:
  • The switching data is now supplied by Gemserv (starting from September 2018). Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market. Historical data up to August 2018 was provided by Electralink.
  • The data referenced in these reports is for electricity only. These figures include both domestic & non-domestic customers but do not include customers transferred to another supplier as a result of the Supplier of Last Resort process (SOLR).
  • For more information about the Guarantee:
  • These figures do not include internal electricity switching. Such statistics can be found on the Ofgem website.
  • Energy Switch Guarantee’s research was conducted by Populus in the form of an online survey with 2,816 respondents living in Great Britain who are responsible for their household’s energy supplier and it took place between 13th-17th March 2019. For more information click here.
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