The voice of the energy industry

Suppliers improve billing performance

Energy suppliers continue to improve in providing accurate billing for millions of customers, according to Energy UK’s Billing Code audit results announced today.

Established in 2006 by Energy UK, the voluntary Billing Code initiative provides energy customers with greater confidence in the accuracy of their domestic energy bills. The six largest energy suppliers are measured against four criteria: switching, meter reading, energy bills & statements and payments & refunds.

Following an independent audit by PwC, today’s results have seen three suppliers attain the highest Gold award, meaning that they are fully compliant with all areas of the code. Two suppliers attained the Silver award and one, Bronze. The results show an improved performance despite a tough rating system. 

Tina Tietjen, Independent Chair of the Billing Code said: 

“It’s great to see Billing Code members maintaining or improving their performance against the stringent criteria of the audit process with three suppliers achieving the highest gold standard.

“Clear, accurate and up to date billing is obviously important for customers so today’s results are very encouraging.  I look forward to seeing Billing Code members build on this performance and improve standards still further.”


Notes to editors

  • Link to Billing Code audit 2019 results.
  • Members of the code send over 200 million bills to customers and are independently audited on an annual basis.
  • This audit covers the performance of signatories during 2018.
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