The voice of the energy industry

Switching on track to break last year’s record

Energy UK’s latest electricity switching figures – published today – reveal that half a million (502,817) customers switched supplier in November, up 1.2% on the same month last year.

This brings the total number of switches in 2019 so far to 5.8 million (5,870,555) – up 8.4% on the same point last year – and equalling last year’s 5.8 million record with a month to spare.

Audrey Gallacher, Energy UK’s Interim Chief Executive, said:

“This year is set to be another record year for switching – with 5.8 million customers having switched so far, which was the total for the whole of 2018.

“With the cold weather settling in across the country and Christmas just around the corner – a period when most of us spend more time at home with the thermostats turned up - I’d urge everyone to give their supplier a ring or have a look online and make sure they are on the best deal.

“Just as importantly I’d encourage people to invest in making their houses more energy efficient – for instance by fitting cost-effective LED bulbs or installing a more efficient boiler. Energy efficiency is a game changer which not only keeps your bills down all year round but also means you can do your bit to protect the environment.”


Notes to editors:

  • To see the latest monthly switching stats, please visit Energy UK’s website.
  • The switching data is now supplied by Gemserv (starting from September 2018). Gemserv Limited is the service company contracted by the MRA Service Company (MRASCo) to provide services in support of the MRA including the management of its governance and providing specialised expertise to MRASCo in support of the growing electricity retail market. Historical data up to August 2018 was provided by Electralink.
  • The data referenced in these reports is for electricity only. These figures include both domestic (Profile Classes 1 and 2) & non-domestic customers (Profile Classes 3-8 and 0) but do not include customers transferred to another supplier as a result of the Supplier of Last Resort process (SOLR).
  • These figures do not include internal electricity switching. Such statistics can be found on the Ofgem website.
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