The voice of the energy industry

Energy UK responds to Ofgem price cap announcement

Responding to this morning’s price cap announcement by Ofgem, Energy UK’s chief executive Emma Pinchbeck said:  

"Ofgem sets the price cap at a level to ensure that it’s both a fair price for customers and to cover the costs suppliers face so they can continue to provide reliable services to homes. Today’s rise reflects that the cost of buying energy – by far the biggest part of the bill – has risen significantly over the last few months. It also includes a greater allowance for debt given the difficulties many customers are facing in paying bills at present.  

“Suppliers have been doing everything they can to support households through this difficult period – increasing the amount of payment holidays, agreeing repayment plans as well as providing emergency credit to prepayment customers. Any customers experiencing financial difficulties should contact their energy supplier.”

Energy UK Small