The voice of the energy industry

Switching is a ‘Breeze’ with the Energy Switch Guarantee

Breeze has become the newest member of the Energy Switch Guarantee (ESG), an industry initiative to make switching simple, speedy and safe for consumers.

The Guarantee now covers around 85% of the market[1], and provides consumers with a reliable and hassle-free switch in just twenty-one days.

Consumers can continue to feel confident in switching, as signatories of the Guarantee report[2] on their performance every quarter to show that they are compliant with the high standards of the Guarantee.

Breeze Energy is an energy provider based in Newcastle-upon-Tyne, trading since May 2015. Their aim is to make saving money on energy bills easy for everyone, with the help of their easy-to-use website, straightforward bills and friendly customer support team based in the North East.

Latest figures from Energy UK show that over two million (2,119,516) customers have switched to a new electricity supplier so far this year which is on track to beat last year’s record numbers when 5.8 million – or one in five customers – switched supplier.

Pamela Taylor, Independent Chair of the Energy Switch Guarantee, said:

“I am delighted to welcome Breeze as our new member and look forward to working with them. With record numbers of consumers moving to a new supplier every month – a record 660,000 switched in April – it is crucial that the process is hassle-free and speedy for consumers and that’s why we set up the Guarantee.

“With many good deals on offer now and the Guarantee in place, consumers can continue to switch with absolute confidence and potentially save hundreds of pounds on their energy bills.”

Kelly Hughes, CEO of Breeze Energy said:

“At Breeze Energy, we believe switching should be simple and hassle-free. We’ve always been committed to providing our customers with a reliable switching service and to removing as much confusion and uncertainty from the process as possible.

“That’s why we’re delighted to announce that we are now a member of the Energy Switch Guarantee. The ESG is a voluntary commitment to providing a reliable and timely switching service for customers. We think it’s important that suppliers are held accountable to these standards and welcome the chance to work with Energy UK to demonstrate our commitment to a high standard of customer service.”


Notes to editors:

For more information on Breeze Energy, please visit their website here

[1] Independent research conducted by Energy UK estimated that signatories of the Guarantee covers 85% of the domestic retail energy market.

[2] Compliance levels for each member are published quarterly. Where a supplier fails to meet the key performance indicators, they can be asked to leave the Guarantee.

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