Energy UK’s latest electricity switching figures show that only 94,428 customers moved to a new supplier in January - a 73% decrease compared to the equivalent period in 2021.
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A new guide published today by Energy UK highlights how suppliers are using smart prepayment meters (PPMs) to identify when vulnerable customers may need extra support.
Responding to Kwasi Kwarteng's statement on the Contracts for Difference scheme, Energy UK’s chief executive, Emma Pinchbeck said:
Responding to Ofgem’s Price cap announcement, Energy UK’s chief executive, Emma Pinchbeck said:
Responding to the report by BEIS Select Committee on 'Decarbonising heat in homes', Energy UK's chief executive, Emma Pinchbeck said:
Ahead of Ofgem’s price cap announcement tomorrow, Energy UK is pressing the Government to take urgent action to protect customers from a sharp increase in bills caused by record wholesale gas prices.
The Young Energy Professionals Forum partners with Fuel Bank Foundation to support those in fuel crisis.
The Young Energy Professionals (YEP) Forum is partnering up with Fuel Bank Foundation to support families across Britain who are struggling to pay their energy bills.
It is with great sadness that Energy UK confirms the passing of Audrey Gallacher OBE, who died on Saturday 22 January after a long battle with cancer.
Audrey served as Deputy Chief Executive and Director of Policy of Energy UK, having joined the Association in 2016. In 2021, she received an OBE for her outstanding contribution to the industry and leaves a legacy that has directly benefited consumers, from designing standards for the treatment of pre-payment meter customers, to her role as a commissioner on the independent Commission for Customers in Vulnerable Circumstances.
The number of customers changing to a new supplier remained low in December 2021 with only 172,408 customers making the move, according to Energy UK’s latest electricity switching figures. This represents a 63% decrease compared to the same period last year.
Only 139,070 customers changed supplier in November, according to Energy UK’s latest electricity switching figures. This is the lowest monthly figure since Energy UK started publishing these in October 2013 and represents a more than 70% fall compared to November 2020. So far this year almost 4.9 million customers have changed supplier, an 11% decrease compared to the equivalent period in 2020.
Responding to Ofgem's announcement on measures to boost financial resilience in the energy sector, Energy UK's CEO, Emma Pinchbeck said: