On 19 March the energy sector agreed new measures with the Government to ensure customers are supported and remain supplied with energy through challenging times.  These new measures include additional support for those most in need including prepayment customers.  This agreement was signed by all UK domestic suppliers and will came into force immediately.

With the current lockdown in place, the energy industry has been working hard to ensure the lights are kept on and customers receive a reliable service.  We are also very conscious of the difficulties some customers might face due to the current situation, particularly those customers in vulnerable circumstances.

On the postponement of COP26 due to the ongoing COVID-19 situation, Energy UK's Director of External Affairs, Abbie Sampson said:

An Energy UK spokesperson said:

Energy UK’s latest electricity switching figures – published today – reveal that just over one million customers have switched so far in 2020 – up 20% on the same time last year.

Audrey Gallacher, chief executive of Energy UK said: 

This is a special edition of the business readiness bulletin for trade associations, business representative bodies and business intermediaries providing important information for you and your business members and networks on Coronavirus (COVID-19). You have a role in keeping your members up to date on the latest Government guidance. It is recommended that you continue to ensure that the latest GOV.UK guidance regarding COVID-19 is available on your websites to support accessibility for both members and employees.

In response to the publication of Q4 2019 Smart Meter Statistics in Great Britain, Energy UK's interim chief executive, Audrey Gallacher said:

Responding to today’s Budget, Energy UK’s interim chief executive, Audrey Gallacher said:

Welcoming today’s Government announcement on funding for developing low carbon transport, Energy UK’s interim chief executive, Audrey Gallacher said: