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Energy UK comment on Smart Meters

“Smart meters are able to collect more data than regular meters, this data will be made available to the customer via their In Home Display, which will help customers to better understand their energy consumption within the home.  It is important to note smart meter data is not real-time monitoring of energy usage and therefore it cannot be used to see when customers are having a shower or have put on a load of washing.

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Energy UK statement: response to 2 million switching to smaller suppliers

"Figures show people are taking advantage of competition in the energy industry by switching supplier. There are now more than 20 suppliers that customers can chose from. We encourage people to shop around to make sure they are on the best tariff for them. We are making it quick and easy to switch supplier so people can readily compare one tariff with another."

Customers need clear explanations of profit, says Energy UK

Basing decisions which affect millions of energy customers on fluctuating and incomplete estimates, risks creating a bad deal for customers, Energy UK chief executive Angela Knight said today.

Mrs Knight said the huge gap between the regulator’s estimates of what the suppliers earn from selling energy and the actual figures, raises big questions about Ofgem’s Supply Market Indicators (SMIs).

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Energy UK responds to the NICE consultation on excess winter deaths

“It is the elderly and those in poor housing that are most affected by cold weather, and for these people there is often help available from the energy industry.  New boilers, insulation and double glazing, work wonders in keeping homes warm for less. Many can afford to make these home improvements, but some can’t. 

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Energy UK statement: response to European Commission state aid announcements

In response to the European Commission's announcements on UK Capacity Market and UK aid package for renewable electricity production, Energy UK said:

"Millions of pounds of investment in energy will be unlocked as a result of today’s news that the European Commission has approved the UK’s Electricity Market Reform package.

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Energy efficiency is key to cutting customers’ bills, says Energy UK

“Energy suppliers are committed to helping people make their homes warmer and more energy efficient. Suppliers already provide a wide range of help and support is already available and DECC’s announcements are a positive step towards tackling fuel poverty. It is important that the fuel poverty target focuses on the energy efficiency of fuel poor homes. Improving the energy efficiency is one of the most cost effective ways to help customers reduce their bills and stay warm.

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Energy UK response to Ombudsman Association on energy complaints

In response to the Ombudsman Association on energy complaints Energy UK said:

“The energy industry works hard to provide the best service for its customers but in an industry serving 27 million households sometimes things go wrong. However no one wants to see complaints rise and each complaint is taken very seriously with companies working hard and investing in resources and new systems to resolve issues as quickly as possible. Most complaints are dealt with by the end of the next working day with no more than a phone call.

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Energy UK response to uSwitch research on consumer rights

Angela Knight, chief executive of Energy UK said:

“Consumers are at the heart of we do and we are constantly working hard to improve our relationship with them. There have been many changes taking place, which aim to make the market simpler, clearer and fairer for customers.  With over 20 different suppliers, more than a million customers have switched to a smaller energy provider this year alone.

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Energy UK response to IGEM release on Knowledge is Power conference

Public awareness is vital in the fight against Carbon Monoxide

Raising the awareness of Carbon Monoxide (CO) poisoning is vital to cutting deaths and serious illness, Lawrence Slade from Energy UK said today. Energy UK runs the CO – Be Alarmed campaign which works to reduce the number of deaths caused by the deadly gas and encourage the public to install an alarm. Representatives of the campaign are attending the IGEM conference; Knowledge is Power along with a host of other stakeholders to discuss how energy companies and other bodies can work together to cut the toll from the silent killer.

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Electricity switching remains strong in 2014

In the first six months of this year around 1.5 million switches have taken place, roughly 600,000 of those were switches to small suppliers.

The total number of switches has remained high at over 200,000 each month. On average, the monthly switching figures have been higher in the first half of the year than they were in the first half of 2013.

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