The voice of the energy industry

Closed accounts with credit balances for domestic customers

Energy suppliers are committed to providing the best service they can to their customers. Sometimes, however, suppliers can lose touch with former customers – usually because a customer has moved home without leaving a new address. When this happens, and when no final meter reading was provided, customers may be owed a small amount of money.

If you think this could have happened to you please get in touch with your old supplier – they will check and, if you are owed any money – get this back to you as soon as possible. No matter how long has passed, legitimate claims will always be refunded.

To help reunite customers with credit balances when they switch supplier or move home six suppliers (British Gas, EDF Energy, E.ON,  power, ScottishPower and SSE) have independently agreed to adopt ten voluntary minimum standards.

Read the 10 voluntary minimum standards for final credit refunds (PDF 160KB)


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