In response to the Labour's statement on children in fuel poverty, Energy UK said:
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Citizens Advice launches week long campaign to help consumers cut hundreds of pounds from energy bills.
Big Energy Saving Week will run from 27-31 January and will help consumers take practical steps to make cuts to their bills by checking they are on the best deal, switching tariff or supplier and taking up help to insulate their homes and reduce their energy usage.
Responding to the European Commission’s proposals for a 2030 Climate and Energy Framework published today, Energy UK said:
“Energy costs are, on average, less in the UK than other EU countries. But, it is a real concern that Europe is becoming progressively out of step with the countries with which it trades.
Responding to the Which? report on customer satisfaction, Energy UK said:
New switching numbers show that around a million customers sought out energy deals in November and December last year. This compares to 3.5 million switches for the whole of 2013.
"This year the energy industry will be providing much more and clearer explanations to improve the information for customers. Currently too many numbers are being used in a confused manner and we are calling on others to take part in this project.
"Most customers have no problems with their energy company but, in an industry serving millions of homes, on the occasions when things can go wrong. Energy companies take customer service very seriously and usually it just takes a simple call, and no longer than a day or two, to get things fixed.
"No one wants to see complaints rise but companies use the information to improve the service they provide. Anyone with a problem needs to contact their supplier first and at Energy UK we are making it easier for customers to find out just what do do. All they need do if follow our simple guide at www.energymadeclear.com/energy-and-you/what-to-do-when-things-go-wrong."