The voice of the energy industry

Search news archive

More customers switch and prepare for winter

Electricity shoppers are planning for winter and more are switching to get a good deal. In September, nearly 260,000 households switched with nearly half of the total moving electricity provider choosing a small supplier.

Read more

Response to Ofgem statement on comparison sites

In response to Ofgem's statement on comparison sites, Energy UK said:

“Switching can be a great way for customers to save money and find the best deal to suit them. This is why the industry has been working hard to make it simpler, easier and faster to switch. Comparison sites make it easy for people to shop around and it is encouraging to see that customers have been making good use of them.

Read more

Energy UK response to Ofgem

In response to Ofgem's report on complaints handling, Energy UK said;

“Eight out of ten micro business customers are happy with their energy provider according to new research from Citizens’ Advice. This is good news and shows that when things are going well customer satisfaction soars but the energy industry is fully aware it needs to improve for domestic customers when thing go wrong. Handling complaints well is a must. Suppliers are committed to improving and a programme of change is underway.

Read more

Energy UK Small