Angela Knight, chief executive of Energy UK, will take part in the National Energy Action (NEA) Annual Conference in Scarborough. Mrs Knight will feature in a panel discussion alongside representatives of uSwitch, Ofgem and Citizens Advice to discuss the energy industry’s work to deliver a simpler, clearer and fairer energy market for vulnerable customers. Mrs Knight will emphasise that helping vulnerable customers is a key priority for the industry. This panel session will shine a light on the sector’s work to date.
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“Our members are well aware that customer service - along with attractive deals and prices - is at the heart of what their customers are looking for. This is helping drive the sustained increase in switching we are seeing in the energy sector. Energy companies know they are operating in a competitive market and are working hard to improve what they offer.
Lawrence Slade, chief operating officer of Energy UK, spoke at the Utilities and Telecoms conference 2014 in Kenilworth, Warwickshire. As part of an afternoon session, Lawrence discussed energy pricing, competition, fuel poverty and transparency alongside other leading members of the industry.
Energy UK held the latest gathering of the Young Energy Professionals Forum at the Elgar Concert Hall in Birmingham on Thursday 18 September. The event featured a range of speakers, including Energy UK’s Alun Rees, who will debated the motion; “this house believes that trust can be rebuilt in the Energy Market”.
In response to Caroline Flint's speech at the Labour Party Conference, Energy UK said:
“Proposals to focus more attention on energy efficiency for UK households could see customers benefit from warmer homes and lower bills. We have been pushing for change and these proposals represent a step in the right direction.
In response to Ofgem's report on complaints handling, Energy UK said;
In response to Ofgem's statement on comparison sites, Energy UK said:
“Switching can be a great way for customers to save money and find the best deal to suit them. This is why the industry has been working hard to make it simpler, easier and faster to switch. Comparison sites make it easy for people to shop around and it is encouraging to see that customers have been making good use of them.
“Smart meters are able to collect more data than regular meters, this data will be made available to the customer via their In Home Display, which will help customers to better understand their energy consumption within the home. It is important to note smart meter data is not real-time monitoring of energy usage and therefore it cannot be used to see when customers are having a shower or have put on a load of washing.
"Figures show people are taking advantage of competition in the energy industry by switching supplier. There are now more than 20 suppliers that customers can chose from. We encourage people to shop around to make sure they are on the best tariff for them. We are making it quick and easy to switch supplier so people can readily compare one tariff with another."
Basing decisions which affect millions of energy customers on fluctuating and incomplete estimates, risks creating a bad deal for customers, Energy UK chief executive Angela Knight said today.
Mrs Knight said the huge gap between the regulator’s estimates of what the suppliers earn from selling energy and the actual figures, raises big questions about Ofgem’s Supply Market Indicators (SMIs).
“It is the elderly and those in poor housing that are most affected by cold weather, and for these people there is often help available from the energy industry. New boilers, insulation and double glazing, work wonders in keeping homes warm for less. Many can afford to make these home improvements, but some can’t.