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Energy efficiency is key to cutting customers’ bills, says Energy UK

“Energy suppliers are committed to helping people make their homes warmer and more energy efficient. Suppliers already provide a wide range of help and support is already available and DECC’s announcements are a positive step towards tackling fuel poverty. It is important that the fuel poverty target focuses on the energy efficiency of fuel poor homes. Improving the energy efficiency is one of the most cost effective ways to help customers reduce their bills and stay warm.

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Energy UK response to Ombudsman Association on energy complaints

In response to the Ombudsman Association on energy complaints Energy UK said:

“The energy industry works hard to provide the best service for its customers but in an industry serving 27 million households sometimes things go wrong. However no one wants to see complaints rise and each complaint is taken very seriously with companies working hard and investing in resources and new systems to resolve issues as quickly as possible. Most complaints are dealt with by the end of the next working day with no more than a phone call.

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Energy UK response to uSwitch research on consumer rights

Angela Knight, chief executive of Energy UK said:

“Consumers are at the heart of we do and we are constantly working hard to improve our relationship with them. There have been many changes taking place, which aim to make the market simpler, clearer and fairer for customers.  With over 20 different suppliers, more than a million customers have switched to a smaller energy provider this year alone.

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Energy UK response to IGEM release on Knowledge is Power conference

Public awareness is vital in the fight against Carbon Monoxide

Raising the awareness of Carbon Monoxide (CO) poisoning is vital to cutting deaths and serious illness, Lawrence Slade from Energy UK said today. Energy UK runs the CO – Be Alarmed campaign which works to reduce the number of deaths caused by the deadly gas and encourage the public to install an alarm. Representatives of the campaign are attending the IGEM conference; Knowledge is Power along with a host of other stakeholders to discuss how energy companies and other bodies can work together to cut the toll from the silent killer.

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Electricity switching remains strong in 2014

In the first six months of this year around 1.5 million switches have taken place, roughly 600,000 of those were switches to small suppliers.

The total number of switches has remained high at over 200,000 each month. On average, the monthly switching figures have been higher in the first half of the year than they were in the first half of 2013.

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Energy UK welcomes referral to the Competition and Markets Authority

The referral to the Competition and Markets Authority will give an opportunity to clear the air. It will allow the energy industry to address domestic customer issues and bring forward serious impact studies of policies.

 The industry knows there is much to do to restore trust between customers and companies. Now that the referral has been confirmed, it is essential that it:

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Energy UK response to Ofgem's Supply Market Indicator

“Ofgem’s figures are estimates on earnings before tax and interest paid. The figures do not take into account the companies’ financing costs, the interest or the tax they are paying. More generally, the UK needs a healthy energy sector with companies that turn a profit. Profitability and investor confidence is vital at a time when the industry needs to attract a lot of investment, including up to £100bn in new electricity infrastructure between 2013 and 2020.

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Energy UK welcomes secondary EMR legislation

Electricity Market Reform (EMR) is an important milestone in the ongoing development of the market. These are the changes that are needed to bring investment from around the world into the UK. New electricity generators, new companies and more jobs is what EMR is all about.

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