"Most customers have no problems with their energy company, but in an industry serving 27 million, occasionally things do go wrong. If a customer has any concerns relating to their bills, they should contact their provider as soon as they can, and if possible have an up to date meter reading to hand which will ensure their bill is as accurate as possible. Energy companies work very hard to resolve problems and most complaints are fixed within a few working days with no more than a phone call.
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"Energy is getting clearer and simpler to understand as the next stage of the Retail Market Review takes effect tomorrow. New tools will give customers more information and make it easier for customers to find the best deal and manage their energy use.
Energy UK has worked with its members to respond to the Opposition’s Green Paper 'Powering Britain: One Nation Labour’s plans to reset the energy market’.
“The UK energy market is increasingly competitive with more companies vying for customer business. Three-and-a-half million households switched suppliers last year and increasing numbers of people are trying out deals from smaller suppliers. Earlier Ofgem reforms are rolling out right now, improving things for both customers and the wholesale market.
Smart meters will revolutionise the way pre-payment customers get the most from with their energy company, Energy UK said. Smart meters communicate with energy companies in near real time. So they get up to date information on customers’ energy use helping customers get a better service.
New investment in wind turbine technology is good news for the UK energy industry, Energy UK said as Siemens and Associated British Ports announced £310m for a new wind turbine factory.
The energy sector is becoming even simpler and clearer as more reforms come into effect next week. Following Ofgem’s Retail Market Review, it is getting easier for customers to understand their bills and find the best deal for them. In addition, supplier will take the initiative and tell customers if there is a cheaper deal on offer. The latest set of reforms is being launched on Monday so keep an eye out for more information.
In response to Which and FSB's statement on competition in the energy market, Energy UK said:
Competition in the UK energy market is increasing new research has shown. An independent report for Energy UK reveals that competition is not only increasing, but gathering speed with more and more companies supplying gas and electricity to homes and businesses. Medium and smaller suppliers now account for a higher market share of the household electricity, gas and dual markets and levels are now the highest they have ever been since competition started in the late 1990s.
Energy UK is calling for everyone to 'Go Green for St Patrick’s Day’.
As we spring forward into the warmer seasons, people should be thinking about becoming greener and making the best out of the energy they use all year round, not just in the colder months.
We have come up with five 'green’ tips to control energy usage around the home:
- Energy saving light bulbs: are the quickest and easiest way to save energy, and money. Unlike incandescents, energy-efficient light bulbs convert most of the energy they use into light rather than heat.
- Unplug all appliances: leaving appliances on stand-by can use as much as three quarters of the energy as when they are fully switched on.
- Fix that drip: a dripping hot tap can waste enough hot water to fill half a bath in a week.
- Air-dry your laundry: make the most of the nice weather and air dry your washing rather than using the tumble dryer.
- Let the sun shine: open the curtains and let the sun warm up your home.
Green Deal: and one for luck, go green by signing up for the 'Green Deal’ now. Think ahead by getting an assessment in the summer helping you to prepare for the winter.
Energy UK’s Angela Knight says:
“We all love this time of year - jumping into spring and preparing for the summer. But customers can help themselves by making sure they are energy savvy and making the best use of their energy all year round. There are many ways to cut energy usage from fitting new boilers, double glazing or improving your insulation and not leaving the telly or other electrical appliances on standby. So in the spirit of St Patrick’s Day, let’s all put going green into action and start preparing for next winter now.”
Notes for editors
- For further information on how to save energy, please visit: www.energymadeclear.com/how-to-save-energy
- For information on the Green Deal, visit: www.gov.uk/green-deal-energy-saving-measures
Press contact: 0207 747 2941
Out of hours: 0207 747 2959
Responding to the Which? release regarding Ofgem's new rules for standardised tariffs, Energy UK said:
“Energy companies have made great changes helping customers find the best deal available. We are pleased the survey results show an increase in customer understanding and the energy industry is continuing to work with customers and consumer groups so more people understand their bills and choices.