Response to Ofgem statement on comparison sites
In response to Ofgem's statement on comparison sites, Energy UK said:
“Switching can be a great way for customers to save money and find the best deal to suit them. This is why the industry has been working hard to make it simpler, easier and faster to switch. Comparison sites make it easy for people to shop around and it is encouraging to see that customers have been making good use of them.
Ofgem’s changes to the Confidence Code will ensure customers can be confident they are receiving a full market comparison so they have all the information they need to make a choice. However, as comparison sites become more central to the switching process, the industry believes it is important that sites are open and clear about their commissions and fees.”