Energy UK response to Ombudsman Association on energy complaints
In response to the Ombudsman Association on energy complaints Energy UK said:
“The energy industry works hard to provide the best service for its customers but in an industry serving 27 million households sometimes things go wrong. However no one wants to see complaints rise and each complaint is taken very seriously with companies working hard and investing in resources and new systems to resolve issues as quickly as possible. Most complaints are dealt with by the end of the next working day with no more than a phone call.
"The industry will be consulting stakeholders this summer about the complaints it cannot fix in 48 hours.
"If any customer is concerned or has a problem with their energy supplier they should speak to the companies first. A simple guide to helping people resolve their problems can be found at www.energymadeclear.com/energy-and-you/what-to-do-when-things-go-wrong.