The voice of the energy industry

Energy UK's statement in response to Ofgem mis-selling fine

In response to Ofgem mis-selling fine, Energy UK said:

"The energy industry never condones mis-selling and is working to put the focus firmly on the customer. The energy industry is well aware of problems it has had and continues to make great strides in improving standards. The mistakes are being dealt with, door step selling has stopped, and tariffs are simpler and clearer. The benefits of switching are easy to check with new information on bills so people can readily compare one tariff with another. The industry knows that it must improve customer relationships and continue to work to regain customer confidence. We also believe the referral of the market to the competition authorities, has a positive part to play."

Notes for editors



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