The voice of the energy industry

Closed Account Credit Balances

Energy companies try and make sure individual customers’ money gets back to its rightful owners. However, more commonly energy companies are owed many times more money by people who leave unpaid debts behind them.

Although companies are working to return money where there are credit balances sometimes former domestic customers provide no new contact details so suppliers don’t know how, or to whom, they can return the money. The most common reasons energy companies end up holding funds are when the bill payer has moved home or when a customer dies and suppliers have no record of the next of kin.  

Suppliers already agreed with Ministers last year that they would take all reasonable steps to trace customers who leave a credit balance behind. But we need your help to do more! Firms can’t even begin to return lost money if they don’t have up to date contact details and an accurate final meter reading. If you think you may be owed money, get in touch with your supplier past and present, to check if they have funds to return to you.

If you think you may be owed money, get in touch with your supplier.

The numbers of the largest suppliers are:

British Gas
0800 048 0202
EDF Energy
0800 096 9000
0333 202 4856
RWE NPower
0800 316 3375
Scottish Power
0800 027 0072 (from landlines) or 0345 270 0700 (from mobiles)
0800 975 1662


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