The voice of the energy industry

Energy UK response to uSwitch release on household energy use

As temperatures begin to fall, people should be aware of the number of options available to help manage their energy use:

  • Support from your supplier

Energy companies offer various help for their customers, from subsidised energy efficiency measures and access to trust funds. Suppliers will never knowingly cut anyone off who is in difficulty. However, it is often difficult for a supplier to identify prepayment customers who are in financial difficulty or at risk of self-disconnecting – so customers should always get in touch with their energy supplier should their situation change.

  • Switching

We encourage people to shop around to make sure they are on the best tariff for them. If a customer is not happy with their energy provider, it is quick and easy to switch. With over 20 companies in the energy industry now, and many offering tariffs well under £1,000, there are choices available.

  • Home Heat Helpline

If customers are worried about their bills this winter, they should contact their supplier or call the Home Heat Helpline on 0800 33 66 99.  An advisor is always on hand to give free, impartial advice. Calles can advise on a number of schemes such as the Warm Home Discount. This is a £140 discount for around 2 million people on their winter fuel bill. If you are automatically eligible, you will receive a letter from the Department for Work and Pensions. If not, customers may still be able to apply directly for a discount from their supplier.

Angela Knight, chief executive of Energy UK, said:

“No one should be worried about keeping warm this winter. Energy companies work hard to help customers who are struggling with their bills and they operate a number of programmes designed to help people manage their energy use and cut down energy costs.”

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